National Product Trainer

Position Summary

Are you passionate about technology and helping others succeed? We are looking for an enthusiastic and experienced National Product Trainer to join our dynamic team. In this role, you will have the opportunity to travel across the country, working closely with customers and teams to deliver expert training, support, and product knowledge. You'll be the key resource for empowering clients with the tools and information they need to make informed decisions and optimize their use of our cutting-edge products. If you're a self-motivated professional with a knack for communication and a technical mindset, we want to hear from you

Job Type: Full-Time Permanent
Work Setting: This is a home-based position and will entail frequent travel across Canada.
Responsibilities - Business and Sales

• New Business Development: Identify and assess sales opportunities within the designated region, fostering new business partnerships to support growth.
• Sales Targets: Achieve and exceed sales quotas and territory performance goals.
• Customer Relationship Management: Maintain and expand relationships with current customers, including dispensers, audiologists.
• Technical Presentations: Conduct product demonstrations and presentations.
• Sales Strategy: Regularly evaluate performance against objectives and adjust strategies to improve outcomes.
• Travel & Events: Travel to customer locations, attend tradeshows, conferences, and contribute to workshops.
• Sales Policies Compliance: Ensure all sales activities align with the company's sales policies and procedures.
• CRM Management: Maintain up-to-date customer contact records.

Responsibilities - Customer Training and Support

• Product Training: Provide training on products and software, ensuring a high level of customer satisfaction.
• Issue Resolution: Address technical and quality issues, working closely with the Customer Service and Audiology teams.
• Supportive Role: Collaborate with the Audiology team to support territory goals.

Responsibilities - Admin

• Reporting: Provide timely field activity reports and assist with business/product planning.
• Product Feedback: Share insights on product performance with the Audiology team.
• Compliance & Special Projects: Lead vendor compliance activities and work on special projects as assigned.

Experience And Qualifications

• Must be licensed as an Audiologist or Hearing Aid Practitioner (Hearing Instrument Specialist).
• 1-3 years of experience in hearing assessments, hearing aid fittings, and patient care.
• 1-3 years of experience in training clients on hearing devices.
• Willing to travel across Canada.
• Interpersonal Skills: Strong written and verbal communication abilities.
• Self-Starter: Motivated and able to work independently while also being a team player.
• Adaptability: Able to perform various roles (sales, training, technical support) in a dynamic environment.
• Technical Aptitude: Comfortable with product demonstrations, presentations, and handling technical issues.
• Time Management: Ability to prioritize tasks and manage time effectively.
• Microsoft Office Proficiency: Skilled in Excel, PowerPoint, and Word.

This role requires a combination of business acumen, technical knowledge, training capabilities, and excellent interpersonal communication to meet the sales and customer service objectives.

Why should you work with us?

• Competitive salary with annual reviews
• Excellent medical benefits; including dental, vision and health, Employee Assistance Program
• Group RRSP contributions
• 3 weeks of vacation
• Fitness/exercise spending account
• Dynamic work atmosphere
• Career development programs and opportunities