Director of Operations

SUMMARY:

The Director of Operations is responsible for managing the order to shipment process for all activities occurring in the Markham operation. The DOO will manage the Markham Operations annual budget and spending forecast process to support the revenue and budget plan. This position must collaborate with peers across the OHI network to develop solutions that support local and corporate goals. Must have the ability to lead and develop the operations team and support activities in the site through informal leadership of people and teams not directly reporting to the position.

RESPONSIBILITIES:

• The order to shipment process includes receiving, order entry, manufacturing, repair and shipping for all products manufactured, handled, and distributed from the Markham facility.
• Assurance that all products and processes are managed in a manner that ensures the quality of product and service
• Material and contract supplier management, including purchasing/procurement, shop floor planning, and inventory control/reconciliation
• People management, leading and developing people leaders and individual contributors.
• Facility maintenance, security, and coordination to ensure the building meets business needs for all occupants
• Cross-functional coordination at the Markham site to ensure Sales, Finance, HR, Clinical, and IT resources are included in site plans/policies
• Product cost to plan, quality to standards, and on time delivery to commitments.
• Financial management to budget and forecast for all Operational costs: (Product, logistics, purchasing, people, and facilities)
• Process and product engineering improvements and in-process quality controls
• The people management process to develop and lead a capable, cross-trained, and cost-effective workforce.
• Environmental, health, safety, and regulatory/government compliance at the facility
• Partner with peers and members of the senior management team to develop and drive strategic planning of the company
• Present site results and project status to senior leaders
• Establish and monitor performance reporting systems involving customer, cost, quality, people, and projects
• Complete, manage, and present in-depth business analyses to understand anomalies and develop solutions
• Develop measures and monitor performance through data driven measurements that are meaningful to all levels in the organization
• Understand, establish, and improve operational processes encompassing the entire supply chain from supplier to customer
• Collaborate, assist, and at times lead system driven business process projects.
• Recognize and reward above expectation achievement, and coach or hold accountable, or dismiss associates who consistently underperform.
• Foster a LEAN culture
• Stay current on business process management methodologies.
• Conduct regular meetings with management staff and site employees to ensure clear, consistent communication of company priorities, policies and results occur regularly.

Qualifications:

• 10+ years Production management experience managing supervisors and direct shop floor reports
• Experience with formal Quality Management System (e.g. ISO/FDA) standards in a controlled industry e.g. medical devices, food, pharma, aerospace preferred
• Direct or indirect Supply Chain Management experience in purchasing, inventory control, shop floor planning and/or logistics
• Demonstrated ability to lead LEAN manufacturing initiatives
• Manufacturing engineering leadership experience
• Implementation experience with a Tier I ERP systems (Oracle, SAP) a plus
• Understanding of various manufacturing costing models
• Project management experience
• Strong business systems understanding (ERP, CRM, PBX)
• Advanced Microsoft Office skills and system knowledge

• Bachelor in Engineering or Business Administration

• Technical degree or equivalent combination of education and experience will be considered