Pharmacist Lead Trainer

Come join Pattison Food Group Ltd., a Jim Pattison business, and Canada's largest Western-based provider of food and health products.

Pattison Food Group Ltd. consists of Save-On-Foods and other well-known grocery banners. With nearly 300 retail locations, we proudly employ more than 30,000 team members.

We're seeking a knowledgeable and dynamic Pharmacist Lead Trainer - Kroll Expert to support the rollout of a paperless workflow initiative across our pharmacy network. In this contractor role, you'll play a key part in ensuring a smooth transition to digital processes by equipping pharmacy teams with the skills and confidence to use Kroll effectively in a paperless environment.

This is a temporary, project-based engagement running approximately from January 2026 to September 2026, with responsibilities focused on training, implementation support, and collaboration during go-live periods.

You will be responsible for:

Curriculum Development:

• Developing training guides, videos, and SOPs on Kroll paperless workflow.

• Collaborating with the Learning team, Regional Manager of Pharmacy Operations, and IT teams to ensure training content aligns project goals.

Team Supervision:

• Supervising and conducting regular check-in meetings with Kroll Workflow Support Trainers to ensure alignment with rollout goals, timely execution of deliverables, and adherence to project deadlines.

Training Delivery:

• Leading the delivery of engaging training sessions (in-person and virtual) on Kroll paperless workflow functionalities.

• Providing hands-on training during go-live periods at pharmacy locations.

Change Management Support:

• Identifying and implementing strategies to help staff adapt to the new Kroll paperless workflow.

• Facilitating adoption through clear communication and targeted coaching.

Troubleshooting & Feedback:

• Serving as a point of contact for Kroll workflow and training-related issues during rollout.

• Actively listening and gathering feedback from pharmacy teams and Kroll Workflow Support Trainers to report to Regional Manager of Pharmacy Operations.

You have:

• 2 or more years of experience with Kroll Paperless Pharmacy Management Software.

• Experience building effective training materials, SOP's, and guides that support learning and adoption.

• Demonstrated experience in leading and supporting a team of trainers is an asset.

• A solid understanding of pharmacy operations, with a focus on transitioning from traditional paper-based processes to paperless workflows and systems.

• Experience working in a community pharmacy dispensary is an asset.

• A Pharmacy Assistant, Registered Pharmacy Technician or Pharmacist designation is an asset.

• A valid driver's licence and vehicle with the ability to travel to assigned pharmacy locations. 

You are:

• A supportive trainer, guiding trainers through change with empathy and encouragement.

• A clear communicator, with the ability to communicate effectively with pharmacy teams, regional managers and cross-functional business areas.

• Solutions focused, proactively identifying and troubleshooting issues, using feedback to improve training delivery and system usability.

• A collaborative partner, working well with cross-functional teams to achieve shared goals.

• Organized and detail oriented, managing tasks efficiently and maintaining clear and consistent documentation.

• Adaptable and mobile, with flexibility to travel to pharmacy locations and thrive in a hands-on environment during rollout phases.

Compensation Details:

$94, $124,800.00

The compensation offered for this position will take into consideration location, education, skills, experience and other factors.

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