Manager, Regional Operations North

JOB OPENING– POSTING #TE2025-07

Manager, Regional Operations North & East

The Infrastructure Health and Safety Association (IHSA) is part of Ontario's health and safety system, which includes the Ministry of Labour, Immigration, Training and Skills Development (MLITSD), the Workplace Safety and Insurance Board (WSIB), and six health and safety associations. IHSA is a leader in health and safety education. Through skills-based training, auditing, and evaluation, we provide safety solutions to those who perform high-risk activities. Our goal is to support safe and healthy workplaces free from incidents, injuries, illnesses or fatalities.

Interested in learning more about who we are and what we do? Check out our podcast series: IHSA Podcast - IHSA Podcast )

Why should you join our team?

• Competitive salary with a defined-benefit pension plan for our employees.
• Comprehensive benefits package including life insurance coverage; dental plan, extended health care, and disability leave coverage.
• Support for personal and professional growth and development, tuition assistance and membership reimbursement, with an opportunity for potential career advancement.
• Home office set up, start at 3-weeks vacation, paid holiday shutdown, wellness days, and discounted gym membership as well.
• A meaningful, rewarding, and challenging career opportunity to make a positive impact in the health and safety industry.

POSITION SUMMARY:

Reporting to the Vice President High Risk Activity Training & Operations, the Manager, Regional Operations North & East oversees the day to day operations of a team of Health & Safety Consultants to ensure training and consulting services that promote health, safety and wellness and the elimination of workplace injuries are provided to the Infrastructure Health and Safety Association ("IHSA") membership within the construction, transportation and electrical sectors.

DATE OF POSTING: November 26, 2025

LOCATION: Remote Work

RESIDENCY PREFERENCE: It is a term and condition for the granting of employment in this position and it will be a term and condition of continuing employment in this position that the individual's permanent residence is within one hundred (100) kilometre radius of 2515 St. Laurent Blvd Ottawa, ON, K1H 8P5.

SALARY: $111,411.96– $139,267.67

NUMBER OF VACANCIES: 1

RESPONSIBILITIES:

Operations Management:

• Oversees the management of the operations of training and consulting services, ensuring programs and day-to-day operations and activities are developed and managed, issues are identified and resolved, and service standards and business planning targets are established and achieved.
• Coordinates the upkeep of the North & East IHSA facilities, including but not limited to; conducting regular inspection of facility and grounds and security systems, preventative and emergency maintenance and repair work for the OSDC, Sudbury, Thunder Bay and Timmins annual building maintenance and inspections, including SAE anchors are completed.
• Coordinates training schedules and classroom/meeting room bookings for sessions taking place within the facility.
• Directs the scheduling and delivery of all IHSA training programs in assigned regions, ensuring ongoing operations are conducted in compliance with IHSA's policies, procedures and standards, best working practices and terms and conditions of the Collective Agreement.
• Oversees the effective delivery of quality customer training and services, conducting onsite inspections to monitor staff performance, conducting training sessions/presentations as required, ensuring availability of tools, equipment, training facilities, soliciting feedback on training/service delivery applicability and providing recommendations on program/services modifications/updates.
• Provides advice and expertise to senior leaders, consulting staff, clients, IHSA members and customers to share information, provide updates, respond to queries, troubleshoot issues and provide effective solutions and/or alternative approaches.
• Collaborates with stakeholders, member and non-member firms, management, trade sectors and employer associations to determine service and training needs and provide recommendations for new programs/services or modifications to existing program/services.
• Collaborates with Operations Management Team to provide scheduling/delivery support, share information and insights, resolve issues, and identify opportunities to coordinate operational initiatives and day-to-day activities and streamline processes.
• Promotes IHSA services, programs and products, developing business partnerships with members, government agencies and ministries, trade associations, other health and safety associations, non-member firms and other public bodies to understand needs, upcoming changes and new developments and identifying new business/sales opportunities.

Planning:

• Develops and executes department operational strategies, developing implementation plans in alignment with overall division/IHSA strategies, determining staff goals and objectives, monitoring progress and ensuring deliverables are effectively managed.
• Monitors changing priorities, trends and emerging issues, identifying areas of potential impact to division/department strategic plans, operations and delivery of services and providing recommendations on addressing issues.

Quality & Risk Management:

• Develops operations management processes and protocols to manage training/service delivery activities, ensuring compliance with IHSA policies and regulatory/legislative requirements and consistency in information, methodologies and approaches, and collaborating with Regional Management Team to determine opportunities for improvements and synergies.
• Identifies opportunities for improving quality and services delivered, ensuring alignment with IHSA strategies and priorities, developing and presenting recommendations, and coaching staff to ensure initiatives are incorporated into day-to-day activities.
• Solicits and incorporates feedback and suggestions on areas for improvement.
• Evaluates industry/operational information and statistical reports, identifying trends, patterns and potential issues, providing supporting analyses and research, recommending solutions and new approaches, and encouraging executives/managers to embrace new programs/methodologies/technologies.

Staff/Financial Management:

• Manages the day-to-day activities of regionally based staff, assigning and directing work, providing advice, resolving issues, ensuring ongoing work quality, monitoring workloads and ensuring staff working in remote locations are supported.
• Manages staff performance, career development and talent management activities, conducting performance reviews, identifying development needs and ensuring the availability of skill development, coaching and training opportunities.
• Manages staff recruitment activities, determining appropriate numbers and skill mix to meet program/service delivery needs, preparing business cases, conducting interviews and liaising with HR department staff to ensure recruiting, offer and onboarding processes are completed.
• Identifies staff performance issues/areas of concern, developing and recommending improvement plans and/or corrective courses of action.
• Manages department expenditures, ensuring administrative/financial activities are managed, policies followed, purchase orders are prepared, and expenses are authorized within assigned limits.

Relationship Management:

• Develops collaborative working relationships with senior leaders, peers and employees in other departments/divisions across the IHSA and its partner organizations to identify opportunities to share information, provide advice and collaborate on projects and initiatives.
• Develops and maintains strategic partnerships and alliances with industry associations and colleagues, to remain current on industry best practices, emerging trends and/or shifts in legislative/government requirements and to promote the initiatives of IHSA.
• Represents IHSA at industry meetings/forums/conferences.

Project Management:

• Leads projects and strategic initiatives, preparing proposals, determining deliverables and milestones, managing teams/resources and timelines to ensure deliverables are achieved.
• Supports IHSA strategic goals through project/committee work, participating on and leading initiatives, sharing insights and managing project activities and progress.

QUALIFICATIONS:

• Completion of undergraduate degree; preferably in in Business, Education, Occupational Health and Safety or related field required.
• 8-10 years progressive operations and management experience required.
• CRSP accreditation preferred.
• Strong management, interpersonal, problem solving, coaching, and conflict resolution skills.
• Excellent written and verbal communication & presentation skills with the ability to effectively communication with individuals at all levels within and outside the organization.
• Valid "G" License.
• Ability to travel (extensive travel with North & East region).
• 75% minimum interview score required for consideration.

REPLY TO: Human Resources

JOB CLOSING DATE: December 10, 2025

IHSA is committed to foster a workforce that reflects the communities we serve and to promote fairness, equity, dignity, and respect. We value diversity and show due consideration for each other's opinions, perspectives and uniqueness that creates an all-inclusive work environment where everyone can contribute to their full potential.

IHSA is committed to providing equal opportunity to qualified individuals wishing to join the Association. IHSA will provide accommodation to applicants with disabilities throughout the assessment, selection and recruitment process. Applicants requesting accommodation are asked to advise Human Resources of the nature of accommodation that is required.

Thank you for your interest in IHSA. To be considered for this competition, applicants must include a resume clearly identifying how they meet the qualifications as outlined in this position and be forwarded to Human Resources no later than the date on the job closing. Applications should also include a cover letter and reference the posting #TE This information will be used as part of the selection process. We appreciate the interest of all applicants, however, only candidates selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $111,411.96-$139,267.67 per year

Benefits:

• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Tuition reimbursement
• Vision care
• Work from home

Application question(s):

• Do you have a minimum of 8-10 years of progressive operations and management experience?
• Have you completed undergraduate degree ; preferably in in Business, Education, Occupational Health and Safety or related field?

Work Location: Remote