Bilingual-Remote Mining Supervisor

6 days ago

Fort McMurray, Canada Cummins Talent Acquisition Full time $80,000 - $120,000 per year

We are looking for a talented Bilingual Remote Mining Supervisor (Remote-7x7) to join our central Canada team.

Job Summary:

Supervises employees who install, service, and repair equipment and machinery.

In this role, you will make an impact in the following ways: 

  • Optimize Technician Performance. By coordinating schedules and aligning repair plans with customer quotes, you'll ensure technicians are productive and repairs are completed efficiently and accurately.
  • Lead and Develop Your Team. Through coaching, feedback, and performance reviews, you'll foster a culture of growth and accountability among Service Technicians and Team Leaders.
  • Support Technical Problem-Solving. You'll be the first line of support for technicians needing assistance, helping resolve issues quickly or escalating when necessary to maintain workflow.
  • Manage Service Logistics. Overseeing materials, equipment, and personnel, you'll ensure safe, high-quality, and cost-effective service operations.
  • Ensure Quote Accuracy and Transparency. By reviewing and refining repair quotes, you'll help maintain trust and clarity with customers, minimizing surprises and delays.
  • Drive Continuous Improvement. You'll actively participate in refining processes to meet evolving customer expectations and organizational goals.
  • Monitor Repair Progress and Resolve Delays. Keeping a close eye on open repairs, you'll address any issues that could impact timely completion, ensuring commitments to customers are met.
  • Enhance Customer Satisfaction and Loyalty. By resolving warranty concerns and maintaining strong communication, you'll build lasting relationships and uphold superior service standards.

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