Senior IT Operations Lead

BIS Safety Software
is a fast-growing technology company providing leading software for the safety industry. We are looking to add a Senior IT Operations Lead to our expanding team.

Founded in 2006, BISis proudly headquartered in Sherwood Park, Alberta. We have developed a world class software solution by emphasizing client relationships and continuous innovation, and we are looking to continue our growth across North America and around the world.

We're looking for ahands-on Senior IT Operations Lead who thrives on rolling up their sleeves, solving complex problems, and driving long-term IT strategy. You'll spearhead and execute day-to-day IT operations while also shaping the systems, security, and infrastructure that support our growing team. This role is perfect for someone who enjoys building scalable systems and doesn't shy away from jumping into a support ticket or configuring a server when needed.

This is an
in-person role
in our Sherwood Park, AB office.

In This Role, You'll Be Expected To

• System Setup and Deployment: Overseeing and participating in the deployment, configuration, and secure implementation of computers, hardware, and software across the organization.
• IT Strategy & Planning: Develop and execute IT roadmaps that support long-term organizational goals and scalability.
• Technical Escalation Point: Serve as the final escalation for IT tickets and complex technical issues requiring deep troubleshooting.
• IT Infrastructure Management: Maintaining and documenting our IT environment, including servers, backups, and on-call coverage, ensuring stability and performance.
• Network & Security Oversight: Managing local networks, server infrastructure, and security systems through patching, monitoring, and maintenance.
• Cloud Services Integration: Working with platforms like AWS to implement scalable, secure cloud-based solutions.
• Governance and Risk Management: Applying assurance principles to maintain compliance, manage risk, and support governance frameworks like SOC 2.
• Technical Support Escalation: Handling high-level IT tickets, server setups, software updates, and ensuring daily IT operations run smoothly.
• Software & Systems Oversight: Administer tools including Microsoft 365, Active Directory, SharePoint, N-Central, Proxmox, Fortinet, and Sentinel One COMPLETE.
• Team Work: Mentoring junior IT team members, supporting training and development.

You Might Be The Right Fit If You

• Strategic Execution: Ability to see the big picture while executing on day-to-day technical priorities and delivering reliable infrastructure.
• Security-Minded Thinking: Strong awareness of cybersecurity, compliance, and risk management in both proactive and reactive contexts.
• Detail-Oriented Execution: Manage tasks with precision and care, ensuring nothing slips through the cracks.
• Hands-On Leadership: Comfortable working in the trenches—solving problems, handling escalations, and leading by example.
• Strategic Thinking: Understand the bigger picture and use technology to support long-term business goals.
• Microsoft Ecosystem Expertise: Deep familiarity with Microsoft 365, SharePoint, and Active Directory, and confidence managing these systems at scale.
• Cloud Competency: Hands-on experience working with cloud platforms and aligning those solutions with business needs.
• Tool Expertise: Ideally, at least 3 years of hands-on experience with 80% or more of the following tools:
• Microsoft 365 (including SharePoint and Active Directory)
• N-Central
• Proxmox
• Fortinet
• Sentinel One COMPLETE
• Security-Minded Leadership: Approach IT with a strong awareness of compliance, governance, and risk management.
• Team Mentorship: Enjoy supporting others, sharing knowledge, and helping team members grow.

Qualifications

• 3+ years of experience in an IT Administrator, Systems Engineer, or IT Operations Lead role.
• Deep knowledge of Microsoft 365 tools, especially SharePoint and Active Directory.
• Strong experience with N-Central, Proxmox, Fortinet, and Sentinel-One COMPLETE
• Experience working with internal networks, servers, routers, switches, firewalls, and backup systems.
• Post-secondary education in an IT-related field is an asset.

Bonus Points If You Have

• Experience supporting internal security programs or audits (SOC2, ISO27001, etc.).
• Knowledge of remote desktop software and can provide recommendations for improvements.
• Experience leading cybersecurity training programs and ensuring company-wide cybersecurity compliance.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft certifications are preferred.

$90,000 - $100,000 a year

Salary ranges are based on experience, reflecting the unique skillset each individual brings to the role.

Job ID: #T CIA
Why join us
At BIS, we pride ourselves in being very entrepreneurial in nature. Our office is an open environment that lends itself to collaboration and organic learning. We integrate new ideas and best practices quickly when they further the development of our software and company. This flexibility is a key part of our culture and a reflection of our insightful and collaborative team.

Another key part of our culture is our purposeful avoidance of titles. We don't use job titles as they don't reflect the value we place on humility. And we lead with our heart, treating all our customers and team members with integrity and compassion.

We are looking for like-minded individuals who are interested in growing with us.

Comprehensive Benefits Package
In addition, we also offer the following:

Health spending account
Growth opportunities
Flexible working hours
On-the-job training
Work-life balance
Free on-site parking
Team Recognition Points
Social committee
Fun, open and collaborative environment
Be More Than an Employee
BIS is a company where you can not only grow your career but also share in the success you help create.Our
Employee Stock Ownership Plan (ESOP)
allows you to own a piece of the business and build equity in the company's future.

We'd love to hear from you
If this describes you, please submit a creative application that is sure to grab our attention.

Visit our Careers Page to learn more.

We sincerely thank all applicants for their interest, however, only applicants selected for interviews will be contacted.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.