Customer Service Agent Commercial Banking

Attendance: On-Site

Employment Category: Professional

Type of Contract: Permanent

As Business Advisory Services Representative you'll build a trust-based relationship with our business clients. You'll have a positive impact on clients with your ability to identify business opportunities and your customer service experience.

Your role

• Support our business clients with their banking transactions and credit/banking needs and help them use our digital solutions
• Analyze and understand business client needs in order to provide advice on the best solution and/or digital products
• Offer a distinctive client experience
• Follow compliance and fraud prevention rules in effect.

Our Client Contact centre is open Monday to Friday from 7:00 a.m. to 8:00 p.m. Your work schedule is variable, and you'll be informed of your schedule three weeks in advance.

Possibilty of hybrid work (under certain conditions)***

Your team

You'll work with your manger and a dynamic team of 90 employees in the Commercial sector of our Customer Experience Centre

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We value employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

Learning and development

Your onboarding will involve on-the-job training that will help you understand and experience the call centre environment and get to know your colleagues. Trainers, colleagues, and your manager will support you to help you reach your full potential.

Prerequisites

• High school diploma
• Customer service experience
• Ability to identify business opportunities
• Bilingualism spoken and written (English/French) is essential because you'll regularly do business with clients across Canada

Skills

• Experience and knowledge of call centre environments
• Eagerness to develop your skills
• Show attention to detail and honour your commitments
• Team spirit and the ability to adapt to frequent changes

Your benefits

In addition to competitive compensation, upon hiring you'll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options

• Flexible group insurance

• Generous pension plan

• Employee Share Ownership Plan

• Employee and Family Assistance Program

• Preferential banking services

• Opportunities to get involved in community initiatives

• Telemedicine service

• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees' ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates What can you bring to our team?

Come live your ambitions with us

Additional required languages: English, French

Skills: Communication, Diversity & Inclusion, Driving Results, Emotional Intelligence, Teamwork, Accountability, Client-focused, Empathy, Initiative, Learning Agility, Resiliency