Assistant General Manager

Company Overview

Who We Are

We're not in the wing business. We're in the flavour business. It's been our mission To Serve the World Flavour since we first opened in 1994, and we're just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. Wingstop launched in Canada in 2022 and we have continued to grow and make an impact in our community since then

It's flavour that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry. Above all else – our success is largely due to our people and our core values. This is what we call The Wingstop Way. To be authentic, entrepreneurial, service-minded and fun We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

What Makes Us Different

• Fast growing in Canada. Our growth plans present opportunities to grow and develop with us as we work to expand our business operations across this great country
• We celebrate diversity and are committed to creating and maintaining an inclusive environment for all our employees.
• Flavour Makers - Our Professional Development Program provides ongoing learning and development for our leaders.
• A fun, vibrant and flavourful culture that is truly crave-worthy

We're Looking for Someone Who is:

• HUMBLE: You understand that teamwork makes the dream work. You are a team player and can effectively deliver and receive constructive feedback.
• Always HUNGRY: You have a strong work ethic and can manage multiple timelines and projects with a sense of urgency. You work well under pressure and thrive in a fast-paced environment.
• SMART: You are an ongoing learner. You have an insatiable curiosity and are continuously looking for ways to excel further. You also have emotional intelligence and can create genuine connections with your fellow Team Members and the guests.
• SERVICE-MINDED: You have a genuine desire to serve the guests to the best of your ability. You are outgoing, friendly, and positive. You also can maintain a calm, tactful demeanour when dealing with difficult situations.
• ENTREPRENEURIAL: You keep the goals of the business at top of mind because you know that achieving those results starts with you. You treat the restaurant as if it is your own business. You are well-organized and detail oriented.
• AUTHENTIC: You show up to work as your best self every single day. You give 100% to the task at hand and thoroughly support your general manager, team and the guests.
• All about having FUN: You understand that Wingstop isn't just about chicken – it's about the experience. You bring your unique flavour to every guest interaction and have fun with it

Key Responsibilities

Operations

• Assist the General Manager with oversight of the day-to-day operations of the restaurant.
• Maintain operational standards and requirements in the restaurant.
• Support the consistent delivery of exceptional customer service to ensure a crave-worthy experience for our guests.
• Be knowledgeable about the menu and able to coach the team to suggest options and/or upsell guests.
• Handle all orders and inquiries in a friendly and professional manner and provide top quality products and service.
• Flag guest concerns or complaints to the GM to ensure they are handled with efficiency and a positive attitude.
• Maintain the restaurant to the highest standards of cleanliness to ensure a presentable and sanitary environment.
• Ensure the completion of all AM set-up/PM closing checklists and procedures.
• Participate in purchasing, weekly and monthly inventory and entry of waste to ensure accurate reporting and proper inventory management.
• Promote a proactive and preventive approach to health and safety in the workplace to help prevent accidents and injuries to ensure a safe environment for our Team Members and guests.
• Maintain food quality control and food safety standards at all times.
• Be responsible for accurate cash handling within the business.
• Identify and communicate maintenance problems to the General Manager to ensure they are corrected in a timely manner to minimize disruptions to the business.

People & Culture

• Promote and help maintain a positive team environment.
• Enforce all Wingstop policies, procedures and values - the Wingstop Way - to ensure a consistent experience for the team.
• Ensure Team Members provide our guests with a positive, long-lasting impression of the Wingstop experience.
• Ensure all employees adhere to Wingstop's Dress Code and grooming standards.
• Coach and mentor the team following Wingstop's People-First Leadership approach to ensure all employees understand their roles and responsibilities.
• Assist the GM, as needed, in the delivery of performance management. Follow up as needed to ensure job expectations are being met to the highest possible standard.
• Follow the progressive discipline process to ensure prompt and consistently fair corrective action in response to any and all violations of Wingstop policies and procedures.
• Handle and resolve personnel problems properly and efficiently, in consultation with the General Manager and the People & Culture department.

Wingstop Canada provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, colour, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation.

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Discounted or free food
• Extended health care
• Life insurance
• Paid time off
• Store discount

Ability to commute/relocate:

• Toronto, ON M5B 2A4: reliably commute or plan to relocate before starting work (required)

Application question(s):

• How many years of management experience do you have?

Work Location: In person