Customer Success Engineer

5 days ago

Toronto, Ontario, Canada Wingmate Inc. Full time $80,000 - $120,000 per year

The Company:

Wingmate develops technologies that help businesses grow and maintain sales, organize service and simplify operations. With our award-winning applications, Wingmate supports thousands of businesses across the world to help them grow.

Our software handles information at a large scale across a wide array of industries. At Wingmate, we're looking for employees who can architect, maintain and support high-quality implementations of Wingmate within companies to cater our products to their everyday needs.

At Wingmate, our employees are resourceful and display leadership qualities. With your expertise, you will manage client priorities, expectations and deliverables. Your work will envision Wingmate's most important virtue - the client's experience matters most.

The Team:

In this position, you will be a part of our customer operations team. This team consists of software developers and customer success representatives whose goal is to ensure our clients are getting the most out of Wingmate. In this position, you will meet frequently with clients and provide the engineering efforts needed to accomplish what they require out of Wingmate.

Responsibilities:

  • Provide advice and support for Wingmate system implementation projects within business projects for our clients.
  • Meet with client leadership to understand the needs of the client and how Wingmate can support them.
  • Scope, build and support integrations between Wingmate and other technologies for our clients.
  • Collaborate with all stakeholders and ensure timely delivery of the project.
  • Ensure adherence to a structured software development life-cycle.
  • Follow-up on issues reported by our customers.

Requirements:

  • 3 years of experience with developing with NodeJS.
  • 3 years of experience in a similar role.
  • Experience with scoping and building integrations.
  • Perfect communication skills in English - written and oral.
  • Preference given to candidates with Business Analysis Accreditation.

Job Type: Full-time

Benefits:

  • Company events
  • Dental care
  • Discounted or free food
  • Extended health care
  • Life insurance
  • Paid time off
  • Work from home

Education:

  • Bachelor's Degree (required)

Experience:

  • JavaScript: 1 year (required)
  • PostgreSQL: 1 year (required)

Work Location: Remote

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