Guest Services Agent

1 week ago

Banff AB TL H, Canada 64032aab-8576-49a3-9fd7-bcd639333d70 Full time $17 - $19 per year

Welcome The Banff Park Lodge Hotel Collective operates 3 hotel properties, Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. Within the Banff Park Lodge property, we operate 2 restaurants, La Terrazza and Crave Mountain Grill. Staff and guests alike can enjoy our ideal location, close to the liveliness of downtown Banff on one side and the serenity of the Bow River on the other.

Inclusion Commitment

We are proudly committed to creating an inclusive, safe, and equal work environment for all. We find strength in having a diverse team and want our people to succeed and thrive inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other.

If you need support—such as help with interviews, forms, or communication—we're happy to help. Other requests are welcome too. Please email with the subject "APPLICATION ASSISTANCE REQUEST".

We thank all candidates for their application.

THE ROLE

Thank you for your interest in joining our team as Guest Services Agent.

Employee Incentives (subject to change):

  • Staff accommodation ranging from $8.00 – $16.50 per day (based on availability),
  • Staff rates and friends and family rates at our hotels and restaurants,
  • Frequently held staff events,
  • Staff Cafeteria serving discounted meals for lunch and dinner daily,
  • Health benefits available after 6 months of employment, including life insurance, dental, medical and drug coverage,
  • Uniforms supplied (excluding footwear) and free dry cleaning for work attire available,
  • Employee Assistant Program, providing free professional counselling sessions,
  • Corporate Canoe Club Pass in the summer,
  • Use of hotel pool and gym facility (restrictions apply),
  • Employee Referral Program,
  • Education reimbursement for English as a Second Language Course,
  • And more

Duties include (but are not limited to):

  • Create, cancel, and change room reservations both in person and over the phone,
  • Provide excellent customer service through all channels,
  • Communicate well with staff and guests,
  • Provide information on hotel facilities and services, including information and services required for guests with special needs,
  • Act self-sufficiently with minimal supervision,
  • Clerical duties (i.e. faxing, filing, photocopying),
  • Decision making, critical thinking, job task planning and organizing,
  • Maintain a tidy and organized workspace,
  • Other duties as assigned.

Ideal Candidate:

  • Reliable and can commit to at least 6-12 months of employment
  • Has 1 years previous hotel front desk or reservation experience
  • Is a capable multi-tasker with a keen attention to detail
  • Has a professional and friendly demeanor in person and over the telephone
  • Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
  • Has experience working with Microsoft Office

Job Types: Full-time, Permanent

Pay: $17.75-$19.50 per hour

Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Discounted or free food
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care

Application question(s):

  • When is your available start date?
  • How long do you plan to be in Banff?
  • Do you require staff accommodation?
  • Please state your pronoun (optional).
  • Do you require assistance during the application process, such as help with interviews, forms, communication, or other? If so, please send an email to with the subject "APPLICATION ASSISTANCE REQUEST" to request assistance OR indicate Not Applicable (N/A).

Experience:

  • customer service: 1 year (preferred)

Work Location: In person

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