BDC Appointment Coordinator

1 week ago

Regina SK SR G, Canada Saskatchewan Region Full time $40,000 - $60,000 per year


ABOUT US

Dilawri
Group of Companies is Canada's largest automotive group, representing over 35
brands at more than 80 franchised dealerships. We are dedicated to providing
exceptional customer service and fostering a culture of innovation and excellence.
Join our team and become part of an organization that values people,
performance, and community.

ABOUT THE ROLE

We
are expanding and currently seeking BDC Service Appointment Coordinators to join our call center team with Dilawri Group of Companies.
The successful candidate is someone who is passionate about the automotive
industry and eager to contribute to our growing team.

Key Responsibilities:

·     
Responsible for
appointment coordination for multiple dealerships, ensuring timely customer
contact, service prospecting and assisting incoming service customers.

·     
Identify and
qualify customer opportunities for growth and improvement in the area of
service and customer care.

·     
This role provides
multiple levels of customer follow-up through several call types and software
applications.

·     
85+ Service calls
minimum is required per day.

ABOUT YOU

·     
Excel at customer
service and enjoy contacting and assisting customers on the telephone.

·     
Clear and pleasant
voice quality is required for telephone communication.

·     
Attention to
detail to ensure all customer requests and information is correctly entered.

·     
Ability to learn
multiple software applications.

·     
Focus on
exceptional customer service.

·     
Previous service
experience is considered an asset. 

What We Offer:

·
Competitive salary and benefits package

·
Opportunities for career growth and development

·
A support and inclusive work environment

·
On-site parking

If
you are searching for an opportunity to grow your career while adding value to
our team - this role is for you. We invite you to submit your resume, in
confidence, for our review and consideration.

Dilawri
Group of Companies is an equal opportunity employer. We celebrate diversity and
are committed to creating an inclusive environment for all employees.


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