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Front Desk Agent

2 weeks ago

Burlington, Ontario, Canada Pearle Hospitality Full time $40,000 - $60,000 per year

The Pearle Hotel & Spa – Burlington's premier luxury hotel and spa is located on the stunning shores of Lake Ontario. Founded by the Ciancone family in 1936, Pearle Hospitality prides itself on providing guests with genuine and thoughtful experiences.

Our vision is to create positive human connection and we do so by living our values; Collaboration, Kindness, Quality and Perseverance.

The Front Desk Agent is responsible for providing an exceptional first impression, ensuring that each guest receives personalized service from check-in to check-out. This role involves managing reservations, coordinating additional services such as meals and spa treatments, and accommodating special requests to exceed guest expectations. The agent will work closely with various departments, including Bell, Valet and Housekeeping teams, to ensure seamless service delivery. By maintaining a thorough knowledge of the property and upholding health and safety standards, the Guest Service Agent plays a vital role in creating a memorable and luxurious experience for every guest.

Ideal Candidate

Someone with a genuine passion for delivering personalized guest service and ensuring an exceptional experience. They should possess strong communication and organizational skills, with the ability to multitask and maintain attention to detail in a fast-paced environment. A proactive and positive attitude, along with the ability to collaborate effectively with team members across departments, is essential.

Advantages of joining The Pearle Hotel & Spa:

  • Marriot discounts worldwide
  • Daily staff meal prepared by our culinary team
  • Co-pay benefits for permanent team members after 3 months
  • Discounts at all Pearle Hospitality properties (golf, restaurants, hotels, retail and spa services)
  • Training and Development
  • Growth Opportunities
  • On-Site Parking
  • Wellness Program
  • Amazing team & company culture

Key Accountabilities:

  • Develop a thorough understanding of room pricing, packages, room locations, and types to effectively assist guests with reservations and inquiries.
  • Make hotel reservations, coordinating additional services such as meals, spa treatments, and other guest preferences to enhance the overall experience.
  • Ensure that all guest reservation details are accurate, including coordinating special requests and ensuring auxiliary services like meals and spa treatments are properly booked.
  • Provide a warm welcome to guests upon arrival, offering detailed information about on-site facilities, property updates, and activities available during their stay.
  • Deliver personalized, exceptional service to guests, accommodating special requests whenever possible and working with the Bell Team to fulfill them promptly.
  • Assist the Bell Team with luggage handling when needed, ensuring seamless service and guest satisfaction.
  • Collaborate with Housekeeping and other departments to ensure timely and accurate fulfillment of guest requests.
  • Handle office tasks such as cash management, posting to accounts, maintaining room keys, and coordinating departmental requests for smooth operations.
  • Uphold Health and Safety regulations, ensuring a safe and secure environment for both guests and team members.

What makes you the perfect candidate:

  • 2+ years of upscale hospitality experience
  • Hotel pre-opening experience is an asset
  • Experience with luxury or Forbes recognized hotel systems is an asset
  • Previous use of Micros, Open Table, Book4Time and Opera PMS an asset.
  • Previous customer service experience required.
  • Exceptional Guest Service: Ability to provide personalized, prompt, and professional service that exceeds guest expectations.
  • Attention to Detail: Ensuring all reservation details, guest requests, and auxiliary services are accurately handled.
  • Communication Skills: Strong verbal and written communication to interact with guests and coordinate with internal teams effectively.
  • Problem-Solving: Quickly addressing guest concerns or requests with a solutions-oriented approach.
  • Organization and Multitasking: Managing multiple tasks and responsibilities efficiently in a fast-paced environment.
  • Team Collaboration: Working seamlessly with colleagues across departments to ensure a smooth and enjoyable guest experience

Pearle Hospitality and affiliated companies, including The Pearle Hotel & Spa, accommodate the needs of job applicants throughout its recruitment and selection processes in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Accommodation needs must be provided in advance. To discuss your needs, please contact the hiring manager.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

  • Company events
  • Dental care
  • Discounted or free food
  • Employee assistance program
  • Extended health care
  • On-site parking
  • Vision care
  • Wellness program

Application question(s):

  • Are you presently or have you ever been employed by any affiliated Pearle Hospitality properties? If YES, List location

(ETT: Bread Bars, The Pearle Hotel & Spa, Cambridge Mill, Elora Mill Hotel & Spa, Ancaster Mill, Spencer's At The Waterfront, Whistle Bear Golf Club)

Experience:

  • Hospitality: 2 years (preferred)

Work Location: In person