Salon Guest Concierge

1 week ago

Peterborough ON KH Z, Canada Raven Hair Co. Full time $18,000 - $20,000 per year

Job Overview

At Raven Hair Co., we're redefining the salon experience and we're looking for a Guest Concierge to help us do it. This is more than just a front desk position, it's about curating a luxurious, memorable journey for every guest from start to finish.

You'll be the heartbeat of our salon: greeting guests, creating five-star experiences, managing bookings, supporting our stylists, and becoming the go-to person for both guests and our team.

Responsibilities

  • Greet all guests with a warm, professional, and friendly attitude
  • Manage the front desk including appointment booking, check-ins, checkouts, and retail sales
  • Provide white-glove guest service throughout the entire salon visit
  • Follow up with clients after their appointments to gather feedback and ensure satisfaction
  • Maintain a clean, organized, and welcoming reception and waiting area
  • Track key salon metrics including prebooking, retail sales, and upsells
  • Collaborate with stylists to ensure guests are informed and cared for throughout their visit
  • Be a communication hub between clients and the team, assisting where needed
  • Work closely with management to achieve salon goals
  • Support promotional initiatives and upsell services and retail when appropriate
  • Show up with energy, reliability, and a team-first mindset every day

What we're looking for

  • Previous experience in customer service, front desk, or sales (salon/spa experience is a bonus)
  • Strong communication and interpersonal skills
  • Confidence with handling sales, POS systems, and booking software (Phorest experience is a plus)
  • High attention to detail and time management
  • Ability to thrive in a fast-paced, team-focused environment
  • A love for beauty, fashion, and people
  • A fun, friendly, and professional personality
  • Must be available to work some evenings and weekends

If you love creating amazing experiences, are obsessed with great service, and want to be part of a high-performing salon team - we'd love to hear from you

Apply today to join the team at Raven Hair Co.

Job Types: Full-time, Part-time

Pay: $18.00-$25.00 per hour

Expected hours: 30 – 40 per week

Work Location: In person

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