Business Desk Analyst

2 days ago

Calgary, Alberta, Canada Fujitsu Full time $60,000 - $90,000 per year
Description

Top 3 Skills:- 

  1. This is not a standard IT service desk position.  It is a niche client specific role - oil and gas production accounting.  
  2. Registration in or completion of Canadian Association of Petroleum Production Accounting (CAPPA) certification.  
    Practical experience with Petrinex application is desireable. 
  3. Ability to work autonomously but also work with other team members. 
  4. Strong communication skills

Job Description:-

We are looking for someone that is early on in their oil and gas production accounting career and looking to grow their knowledge by joining a team of five analysts that provide end user support of a software application that is used across Western Canada. The position is required to be on-site in downtown Calgary Alberta.

The roles and responsibilities of the position include:

  • Assisting application users with:
    • Step by step guidance for specific production accounting tasks related to the application.
    • Providing initial diagnosis and assists in resolving incidents by using a knowledge base.
    • Correctly diagnosing and resolving pre-defined incident types.
    • Responding to emails in a timely manner.
    • Provide clients with contact numbers when required.
  • Providing clients with contact information for government ministries and industry.
  • Assisting clients to navigate through various government webpages.
  • Assisting in testing a monthly release of the application:
    • Create test cases.
    • Run and record results of test cases.
  • Incident Management:
    • Uses incident management tool to document client interactions.
    • Assign issues to 2nd level Subject Matter Experts.
    • Use incident management tools to keep management abreast of trends or any issues that arise.
  • Keeps clients updated of status of issues.

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