Operations Support Specialist, Temporary 18 monts, BCI

Req Id: 426819

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It's all developed and delivered by the members of #TeamBell and we're always on the lookout for people with great skills and experiences.

We provide a supportive and inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play.

Join us. You belong at Bell.

On the Consumer and Small business team you'll work across a portfolio of brands and solutions. From Bell's best networks for the home, the office and on the go to the member benefits at Virgin Plus to the cheap and cheerful plans at Lucky Mobile we meet the connectivity needs of all customer segments in Canada.

And it's not just the options we provide, it's how we provide them. On this team you'll be a part of a focus to continuously improve the customer experience, making it more seamless, intuitive and responsive.

Accelerate your professional growth and development through career mobility. Our philosophy is to fill vacancies with qualified internal candidates before hiring externally, offering you countless ways to shape our future.

At Bell Retail, we offer our customers' products and services for both mobile and residential through multiple storefronts across Canada. These include Bell stores, The Source and other approved distributors.

We are a high performance telecommunications sales channel driven by a culture of pride. We are committed to providing an exceptional retail experience for our clients, creating a great place to work for our team members and being the benchmark for all other sales channels to follow.

The Planning and Reporting team is looking for a workforce coordinator to join their team. The candidate should have excellent analytical skills. We are looking for someone with sound business vision and the ability to balance multiple responsibilities simultaneously. A passion for improvement and an ability to prioritize to drive change in a complex environment are required.

• Handle and where necessary escalate, inquiries and escalations from the field
• Performance management of the channel on all WFM KPI's and compliance
• Involved in labour planning, forecasting and target setting within the channel.
• Supporting daily, weekly and monthly labour and various KPI reporting across the channel
• Assist in managing the relationship between WFM and our store leadership team regarding labour and scheduling inquires
• Ability to apply workforce management concepts and logic to a variety of different business initiatives
• Assist in StoreForce evolution and become a subject matter expert in the tool
• Responsible for training and implementing new tools and features associated with workforce management
• Conduct post-mortem analysis and extract learnings
• Identify areas of improvement and propose recommendations

• Strong mathematical and analytical skills
• Proficiency in MS office with advanced MS Excel experience
• Strong Project Management experience
• Ability to create effective business presentations and present to senior leaders
• Solid communication skills
• Demonstrate analytical ability with a focus on detail, accuracy, complex problem solving and logic capabilities
• Ability to understand new concepts and ideas quickly
• Ability to work effectively both independently and in a team environment
• Very dynamic and capable of decision making
• High capacity to learn, work under pressure to meet tight deadlines
• Results oriented & highly adaptable

Adequate knowledge of French is required for positions in Quebec.

Additional Information:

Position Type: Non Management

Job Status: Temporary - Full time

Job Location: Canada : Ontario : Mississauga || Canada : Ontario : Toronto || Canada : Quebec : Montreal

Work Arrangement: Hybrid

Application Deadline: 11/17/2025

For work arrangements that are 'Hybrid', successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

Please apply directly online to be considered for this role. Applications through email will not be accepted.

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you'll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong.

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

Created: Canada, ON, Mississauga

Bell, one of Canada's Top 100 Employers.