Brand Ambassador

About us:

"Those who work with us take part in the company's life. Everybody knows that their work is an indispensable contribution to our shared growth "

– Brunello Cucinelli

Brunello Cucinelli, founded in 1978 by the eponymous designer and entrepreneur, is an Italian house operating in the absolute luxury sector, specializing in cashmere and the international informal luxury ready-to-wear sector. As a perfect blend of industry and craftsmanship, our products are designed to stand the test of time. The whole world is fascinated by the products of our country, by the careful selection of raw materials, and the search for the highest quality and creativity in every step of the production chain. Today, the Brunello Cucinelli company finds its true meaning and aesthetic pursuit in manual skills, craftsmanship and the exclusivity of its collections. They are the truest expression of humanity and of creativity and, as such, are fundamental to us.

Who you are:

Brand Ambassadors at Brunello Cucinelli are responsible for delivering a memorable experience to all guests and prospective customers. This role is vital to our brand and supports the Brand Manager in achieving sales goals and operational objectives. Brand Ambassadors are responsible for delivering personal sales goals, clienteling and maintaining visual standards in accordance with the standards and policy and procedures of both Brunello Cucinelli and the larger Department Store.

This role is located at our women's concession shop within Holt Renfrew, Montreal.

Role responsibilities:

• Provide industry leading customer service by building guest loyalty through in-store experience.
• Maximize all selling opportunities to achieve (and exceed) individual sales goals while driving repeat business by utilizing clientele books and continuously looking for opportunities to convert one-time shoppers to long-term clients.
• Proactively avoid customer service issues by finding meaningful resolutions for customers and using best-in-class customer service.
• Continuously demonstrate product knowledge to enhance sales, use company-provided resources to deepen understanding of product assortment.
• Maintain awareness of all current marketing and promotional activity for both the brand and larger Department Store environment.
• Act as a brand ambassador emulating the brand aesthetic and embodying a strong sense of brand philosophy and lifestyle.
• Facilitate sales with all partners outside of the BC shop, including Personal Shoppers, key designer sales associates, brand ambassadors and sales associates.
• Build effective working relationships with colleagues in our other stores, Corporate Partners, Department Store Management, and other non-Brunello Cucinelli employees.
• Under the guidance and direction of Brand Manager and/or other Department Store Leadership complete operational objectives including opening and closing the store, cash handling, inventory, and other tasks as assigned and demonstrates flexibility and adaptability when workload or tasks are changed as necessitated by business.
• Support and partner with the Brand Manager and Department Store in maintaining consistent inventory levels to prevent shrink and loss.
• Ensure visual merchandising standards are maintained throughout the day, assist with floor sets, and moves as needed.
• Follow policy and procedure, safety guidelines, and meet operational objectives as dictated by Department store and Brunello Cucinelli.
• Demonstrate reliability and trustworthiness by acting with integrity in all interactions and following company Policy and guidelines.
• Promote cooperation and commitment within the team to achieve goals and celebrate team accomplishments.
• Proactively seek feedback for performance and opportunities for growth.

Qualifications:

• High School Diploma required.
• 3-5 years' experience working in an elevated retail or hospitality environment.
• Strong affinity for Brunello Cucinelli brand and philosophy.
• Exceptional customer service and networking skills.
• Demonstrate flexibility and adaptability when workload or tasks are changed as necessitated by business.
• Utilize business acumen and strong communication (both written and verbal) in relation to store business, product assortment and business opportunities.
• Proficient with POS systems and Microsoft Office Suite; Outlook and Excel.
• Familiarity with RFID technology is a plus.
• Ability to stand for multiple hours and lift up to 40 pounds without assistance.
• Able to work a varied schedule each week including nights and weekends.

EEOC

Brunello Cucinelli is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status, or any other characteristic protected by law.