Clinical Applications Specialist

Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of sight for millions of people around the world—from the moment of birth through every phase of life. Our mission is simple, yet powerful: helping you see better, to live better.

Our comprehensive portfolio of over 400 products is fully integrated and built to serve our customers across the full spectrum of their eye health needs throughout their lives. Our iconic brand is built on the deep trust and loyalty of our customers established over our 170-year history. We have a significant global research, development, manufacturing and commercial footprint of approximately 13,000 employees and a presence in approximately 100 countries, extending our reach to billions of potential customers across the globe. We have long been associated with many of the most significant advances in eye health, and we believe we are well positioned to continue leading the advancement of eye health in the future.

The Equipment Applications Specialist, Lasers is a professional position whose primary objective is to provide a high level of education and technical support for Bausch + Lomb laser surgery products. This highly trained specialist plays a leading role within a support organization that is critical to the growth of the company's surgical business worldwide. Ideal candidates would reside near a major hub city for travel, such as Columbus, Detroit, Philadelphia,

Responsibilities 

• In-service (train) customer ophthalmic staff on company-manufactured medical device equipment, according to company standards, to include laser, diagnostic, microkeratome, and calculation software.
• Certify customer ophthalmic staff on company-manufactured medical device equipment after training during surgery observation & guidance, according to company standards, to include laser, micro keratome, and diagnostics.
• In-service (train) ophthalmic staff on data collection and data collection software, and medical device equipment upgrades.
• Provide pre-determined territory support to customers (after-sales support) via telephone, email, or on-site visits with regard to training, applications, troubleshooting/product complaints (field territory customer phone calls.
• Provide application support at conventions or user meetings.
• Complete application and in-service reports according to processes outlined by the manager or the company.
• Thoroughly complete and submit any paperwork necessary with regard to complaints, product complaints or complications from a training or applications perspective.
• Attend and participate in product training or product upgrade training meetings.
• Travel to the headquarters for product training is possible.
• Arrange weekly travel according to company policies and procedures.
• Manage and submit a weekly travel schedule to the manager and service dispatch.
• Participate in conference calls as necessary.
• Conduct "lunch and learn" meetings with customers or potential customers.
• Prepare and present educational presentations to customers or potential customers when necessary.
• Co-travel, host co-travel, when necessary, with manager, sales or marketing managers, or other application specialists.
• Continue technology education via reading and articulating facts from trade journal articles.
• Convey/communicate company marketing messages to customers or potential customers on platform products and technology.
• Complete weekly expense reporting according to company policies and procedures.
• Responsible for managing clinics within the region for training needs.
• Operate within a team budget to coordinate travel and training needs.
• Assist the sales team with clinical support to support sales efforts.
• Maintain and grow strong clinical relationships with surgeons, technicians, and support staff.
• Build internal relationships within the company, including surgical sales, equipment applications, and practice development. 

Qualifications

• Bachelor's degree, appropriate ophthalmic certification or a minimum of 4 years of cataract and/or refractive surgical experience.
• Preferred experience: COA, C.O.T., C.O.M.T. with significant experience in cataract phacoemulsification surgery or refractive surgery.
• Extensive travel is required.
• Must have excellent interpersonal skills and a pleasant, responsive attitude to be highly effective in a clinical teaching environment.
• Excellent organizational skills.
• Ability to establish priorities to meet goals.
• Highly motivated and results-driven.
• Working knowledge of the Microsoft Office suite of programs

 This position may be available in the following location(s): US - Remote

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

For U.S. locations that require disclosure of compensation, the starting pay for this role is between $85,000.00 and $105, The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors.

U.S.-based employees may be eligible for short-term and/or long-term incentives. They may also be eligible to participate in medical, dental, vision insurance, disability and life insurance,  a 401(k) plan and company match, a tuition reimbursement program (select degrees), company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive sick time, floating holidays and paid vacation.

Job Applicants should be aware of job offer scams perpetrated through the use of the Internet and social media platforms.

To learn more please read Bausch + Lomb's Job Offer Fraud Statement.

Our Benefit Programs: Employee Benefits: Bausch + Lomb

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.