Tenant Services Coordinator

15 hours ago

Winnipeg, Manitoba, Canada GWL Realty Advisors Full time

GWLRA is a leader in both the commercial and multi-residential real estate industries. We believe in generating value by creating vibrant, sustainable communities that engage, excite, and inspire. Our people live our values through the work they do and the results they deliver. Our core values are keeping our word, working better together and embracing diversity.
 

Our Winnipeg team is currently seeking an exceptional Tenant Services Coordinator supporting the property management team in overseeing a portfolio of commercial properties in the downtown core. A passion for fast and friendly customer service is a must as this role will be dedicated to providing "white glove service" to tenants. This person will work closely with Building Operators to ensure all of the needs of the tenant are addressed as quickly and efficiently as possible.

This position will act as the main resource person with our external and internal partners. If you are an outstanding communicator, a highly organized and proactive person when it comes to solving problems, then this may be the right opportunity for you

RESPONSIBILITIES

Customer service

Answer all incoming telephone calls and inquiries, service requests from key tenants and forward them to building operators and service providers, with professionalism and courtesy.Maintain positive tenant relations at all times by resolving complaints and ensuring tenant satisfaction. Build relationships with key contacts; proactively engage in frequent touchpoints to ensure work has been carried out satisfactorily and the quality of customer service is optimal.Encourage tenant feedback by touring space and conversing face-to-face with key tenant contacts daily.

Administration and Operations

Administrative tasks, such as updating information in property management systems, creating and tracking work orders for maintenance staff as it relates to key tenants.Manage and maintain the Angus Anywhere maintenance management system, including issuing work orders, and all other related reports, as well as data entry of all work orders as it relates to key tenants.Produce Key Performance Indicators (KPI's) report, to track response time to work orders. Liaise closely with Property Management and Operations team to minimize response time. Develop and maintain an effective line of communication with staff, tenants and contractors; coordinate with site personnel and liaise with various internal teams.Writing and sending notices to tenants.Act as a resource person for the Property Management team.Establish and maintain good communication with the Property Management team and provide administrative support as needed.Maintain the tenant contact information log.Coordinate set up of parking and security access card.Assist with tenant related projects.Perform other duties, as required, such as provide back-up coverage to the Property Administration team when needed.Request COI from contractors and tenants.

Marketing

Assist in the supervision and coordination of building-related events and tenant appreciation events.Maintain event calendars; help coordinate the welcome kit for new tenants and various ad hoc projects.Assist with tenant satisfaction surveys.

QUALIFICATIONS

1+ year of experience in customer service (ideally in real estate, hotel, or retail).Desired administrative experience.Experience in property management, an asset.Passionate about customer service and always looking for ways to exceed expectations.Excellent problem-solving skills and ability to navigate complex situations.A highly collaborative person with strong communication skills (written, oral and interpersonal).Intermediate level knowledge of Yardi 7S, Angus Anywhere and MS Office (Word, Excel, Outlook and PowerPoint).Must be autonomous with a high degree of initiative, resourcefulness, flexibility, autonomy and professionalism.Must be able to work in different buildings.

WHAT WE OFFER

3 weeks of vacation per year3 paid personal days per yearHalf-day every Friday before a long weekendEligible to participate in our annual performance based bonus program A comprehensive health benefits plan that supports you and your familyUp to $2,000 annual education allowanceUp to $5,000 annual mental health coverageA friendly, welcoming, and supportive culture Many social and team events

Our Business
 
Learn more about our commercial and residential businesses, our values, and careers at GWLRA.

Our Commitment to Diversity
 
GWL Realty Advisors is an equal opportunity employer. It prohibits discrimination based on age, color, disability, national origin, race, religion, gender, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial and local laws. We are committed to creating and maintaining an inclusive and accessible workplace. If you are contacted for an interview and require accommodation during the interviewing process, please let us know.

  • Tenant Companion- Casual

    18 hours ago

    Winnipeg, Manitoba, Canada Cogir Senior Living Canada Full time

    Tenant Companion- CasualJob ID:R15080Full Time/Part Time:Part TimeLocation:The Waverley/Rosewood - 857 Wilkes Avenue, Winnipeg, MB R3P 2M2Date Posted:Oct 21, 2025 DescriptionCogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.For over 25...

  • Tenant Companion- Casual

    16 hours ago

    Winnipeg, Manitoba, Canada Cogir Senior Living Canada Full time $45,000 - $60,000 per year

    DescriptionCogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.For over 25 years, we have dedicated every day to the happiness of retirees.Human Focus – Creativity - ExcellenceWe're seeking individuals with a purpose and passion for...

  • Service Coordinator

    1 week ago

    Winnipeg, Manitoba, Canada Infinite Fire and Mechanical Inc. Full time $40,000 - $60,000 per year

    Company DescriptionInfinite Fire and Mechanical Inc. specializes in comprehensive fire safety solutions and mechanical services, catering to diverse needs such as fire extinguishers, alarms, safety plans, suppression systems, and more. The company also offers Fire services, and systems design for commercial kitchens and other facilities. Their end-to-end...

  • Service Coordinator

    1 week ago

    Winnipeg, Manitoba, Canada Wallace + Wallace Fences and Doors Full time $45,000 - $70,000 per year

    Job OverviewWallace + Wallace is looking for a detail-driven, proactive Service Coordinator to coordinate gate service and installation operations. This role is the hub connecting our customers, technicians, and internal teams to ensure projects move smoothly and efficiently.What you'll do:Manage all gate service and installation scheduling using AppSheet...

  • Resident Manager

    21 hours ago

    Winnipeg, Manitoba, Canada Winnipeg Insurance Company Full time

    Company Overview:At RightPath Properties, We strongly believe in giving back to our community and take pride in providing quality tenant services based on a foundation of Care & Respect, Integrity, Approachability, and Proactiveness.What are the big differences between our company and other companies ?*We only manage 100% of our own newly developed & built...

  • Team Leader- Part Time

    20 hours ago

    Winnipeg, Manitoba, Canada COGIR Real Estate Full time

    DescriptionCogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.For over 25 years, we have dedicated every day to the happiness of retirees.Human Focus – Creativity - ExcellenceWe're seeking individuals with a purpose and passion for...

  • Team Leader- Part Time, Days

    20 hours ago

    Winnipeg, Manitoba, Canada Cogir Senior Living Canada Full time $45,000 - $70,000 per year

    Team Leader- Part Time, DaysJob ID:R15936Full Time/Part Time:Part TimeLocation:The Waverley/Rosewood - 857 Wilkes Avenue, Winnipeg, MB R3P 2M2Date Posted:Nov 11, 2025 DescriptionCogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.For over...

  • Team Leader- Part Time, Evening

    22 hours ago

    Winnipeg, Manitoba, Canada Cogir Senior Living Canada Full time $45,000 - $70,000 per year

    Team Leader- Part Time, Evening (Mat Leave)Job ID:R15937Full Time/Part Time:Part TimeLocation:The Waverley/Rosewood - 857 Wilkes Avenue, Winnipeg, MB R3P 2M2Date Posted:Nov 11, 2025 DescriptionCogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and...

  • Team Leader- Part Time

    13 hours ago

    Winnipeg, Manitoba, Canada Cogir Senior Living Canada Full time

    Team Leader- Part TimeJob ID:R15812Full Time/Part Time:Part TimeLocation:The Waverley/Rosewood - 857 Wilkes Avenue, Winnipeg, MB R3P 2M2Date Posted:Oct 20, 2025 DescriptionCogir Senior Living manages retirement residences across the country. We offer a range of senior living options including independent living, assisted living and memory care.For over 25...

  • PACT Service Coordinator

    1 week ago

    Winnipeg, Manitoba, Canada School District of Mystery Lake Full time $23,831 - $28,169 per year

    Requisition ID: Position Number: Posting End Date: November 28, 2025City: Winnipeg  Employer: Shared Health Site: Shared Health - Winnipeg Shared Health  Department / Unit: PACT-Access Wpg West   Job Stream: Clinical   Union: MAHCP   Anticipated Start Date: 01/05/2026   FTE: Casual  Anticipated Shift: Days;Evenings;Weekends   Work...