Customer Service Clerk
1 week ago
The Rental Division of H. Grégoire offers an exceptional selection of rental vehicles to customers in need of reliable transportation. We are committed to providing top-tier service and an outstanding customer experience. Join our dynamic team and be part of an innovative, fast-paced environment where your contributions will make a difference.
Position Overview:
We are seeking a Customer Service Clerk to join our Rental Division team. The successful candidate will be the first point of contact for customers, assisting with rental inquiries, processing rental transactions, and ensuring a seamless rental experience. You will play a key role in maintaining customer satisfaction and supporting the operations of the rental department.
Key Responsibilities:
- Greet and assist customers in a professional and courteous manner.
- Answer customer inquiries regarding rental rates, terms, availability, and policies.
- Process rental agreements, payments, and documentation accurately.
- Ensure the accuracy of customer information and rental details.
- Assist with vehicle check-ins and check-outs, ensuring vehicles are ready for rental.
- Maintain an organized rental desk and keep track of rental inventory.
- Handle customer complaints or issues with patience and professionalism.
- Assist in maintaining the cleanliness and presentation of the rental fleet.
- Coordinate with the team to ensure smooth operations and timely vehicle delivery/pick-up.
- Perform administrative tasks, including filing, data entry, and maintaining records.
Qualifications:
- High school diploma or equivalent (some college education preferred).
- Previous customer service experience, preferably in a rental or automotive environment.
- Strong communication skills, both verbal and written.
- Ability to handle multiple tasks in a fast-paced environment.
- Detail-oriented and highly organized.
- Proficiency with computer systems and basic software (e.g., Microsoft Office).
- Bilingual (French/English) is an asset.
A positive, friendly attitude and a willingness to help customers.
Why Join Us?
- Opportunities for growth and advancement.
- A dynamic and supportive team environment.
If you're passionate about customer
service and enjoy working in a fast-paced, customer-focused environment, we'd love to hear from you
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