Bilingual Disability Calculation Analyst

One of Manulife's largest Group Benefits clients is SISIP Financial (SISIP F), who provides financial products and services exclusively to the military community. SISIP F understands that careers in the Canadian Armed Forces (CAF) have unique requirements and needs, and that is why its financial products and services are tailored to the military lifestyle. The SISIP Services Department at Manulife administers aspects of the plan on behalf of SISIP F, dealing both with serving and former members of the CAF.

The CAF Long Term Disability (LTD) Team within the SISIP Services Department is looking for a highly motivated, team-oriented individual to join them as a Calculation Analyst on a regular full-time basis. The position is bilingual required. The Calculation Analyst position encompasses a variety of tasks that are vital to the management of our CAF LTD claimants' files.

Available positions: One bilingual position (French) and one unilingual position (English).

Position Responsibilities:

• Long Term Disability claim approvals

• Benefit Adjustments and recovering benefits overpaid

• Financial duties such as stop payments, voids, refund deposits, Garnishments, processing TD1s and calculating employment income offsets on a frequent basis.

• Other related tasks

Required Qualifications:

• Excellent communication skills oral and written in French and English is required.

• Post-secondary education in Accounting, Commerce or Finance.

• Experience with accounting, finance, payroll, bookkeeping, benefit payment or related duties in an administrative/clerical role would be an asset however University / College graduates would also be considered.

• Proficiency in MS Word, Excel and Outlook / Office 365

• Knowledge of medical terminology and/or insurance terminology would be an asset

• Excellent communication skills (oral and written)

Preferred Qualifications:

• Fully bilingual (French/English): The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.

• Excellent organizational skills

• Excellent problem-solving and decision making skills with strong mathematical aptitude

• Analytical skills with a close attention to detail

• Ability to work effectively in a team environment

• Deadline driven

• Knowledge of medical terminology and/or insurance terminology would be an asset

• Strong customer service experience in a demanding environment would be an asset

• Insurance claims knowledge or experience

• Knowledge of Group Benefits

• Military Terminology

When you join our team: 

• We'll empower you to learn and grow the career you want.

• We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team, we'll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact

Referenced Salary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.