Maintenance Operations Duty Manager

Employment Type: Full-time Regular  

City: Calgary, AB (YYC)  

Posting Open Date: 11/19/2025  

Posting Close Date: 12/03/ Please note the posting will close at 11:59pm MST)

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception. 

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global. 

Join us, this is where your career story takes off.

The Maintenance Operations Control Duty Manager (MOCDM) plays a critical role in ensuring the safe, compliant, and efficient operation of the airline's fleet. The role is responsible for regulatory oversight and technical dispatch, and maintaining compliance. This position acts as a key liaison between Flight Operations, Commercial Leadership, and Technical Operations, providing real-time decision-making support during irregular operations, fleet routing, and AOG (Aircraft on Ground) scenarios. 

Key Responsibilities

Regulatory & Technical Oversight

• Responsible for Technical Dispatch in accordance with Canadian Air Regulations.
• Quality Control of ETOPS program.
• Monitor and assess emergency EASA, FAA, and Transport Canada Airworthiness Directives.
• Review and approve regulatory flight exceptions including concessions, extensions, and flight permits.

Operational Coordination & Decision Support

• Collaborate with OCC Commercial Leadership and Flight Ops Leadership on escalated Irregular Operations and AOG scenarios.
• Partner with the Dispatch Lead, Network Duty Managers, and Load control to assess open deferrals against flight restrictions and operational risks.
• Provide Commercial teams regulatory input and flag all maintenance concerns for aircraft utilization and flight routing decisions in collaboration with MOC teams.
• Provide daily updates on aircraft serviceability, delays, incidents, and cancellations.
• Communicate maintenance concerns and available options to all operational stakeholders.
• Prioritize scheduled work for line maintenance when conflicts arise.
• Manage the relationship between MOC, Line Maintenance, and OCC.

Fleet & Vendor Management

• Liaise with Programs and Configuration teams on fleet changes impacting operations.
• Coordinate with Technical Support and Engineering for additional maintenance requirements.
• Coordinate with international maintenance management for vendors and IATP partners support.

Systems & Process Integration

• Engage with IT support for Tier 1 software updates (e.g., TRAX, Movement Manager).
• Participate in MEL, MCM, Standards, and Safety Committees to ensure alignment with operational and regulatory standards.
• Manage MOC communication tools such as Microsoft Teams, Soteria, etc.

Procurement & Financial Authority

• Authorized to request and approve purchase orders for goods and services in support of AOG events.
• Oversee reciprocal assistance and borrowing of parts, tooling, and equipment.

Required Qualifications

• Valid Aircraft Maintenance Engineer (AME) License or Dispatch License or equivelant education
• Operational leadership experiance
• Extensive experience in airline maintenance operations, technical dispatch, and regulatory compliance.
• Strong understanding of Canadian Air Regulations.
• Proven ability to lead during high-pressure operational scenarios.
• Excellent communication and stakeholder management skills.
• Familiarity with TRAX, Movement Manager, and other Tier 1 aviation software systems.

The benefits of being a WestJetter:  

WestJet provides all WestJetters with a competitive total rewards package.  On top of that, we offer:   

• A fun and friendly culture with colleagues who work together to win  
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs  

Think we are a fit?  Apply now  

About WestJet Group of Companies  

WestJet took to the skies in 1996 with just over 200 employees and three aircraft operating service to five destinations. Since then, WestJet has pioneered low-cost travel in Canada, cutting airfares in half, and increasing the flying population in Canada by more than 50 per cent. Following integration with Sunwing in 2025, more than 14,000 WestJetters support nearly 200 aircraft and connect guests to more than 100 destinations across North America, Central America, the Caribbean, Europe and Asia.
 
As a major Canadian employer that includes WestJet Airlines, Sunwing Vacations Group and WestJet Cargo, the WestJet Group is Canada's leading low-cost airline and largest vacation provider, with a united purpose of providing affordable and accessible air and vacation travel to Canadians.   

Our Safety Promise  

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.  

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.   

Our Commitment to Diversity and Inclusion 

We embrace what makes us each unique, and what makes us uniquely WestJet – and that is our people. WestJet is committed to creating an inclusive workplace that celebrates our differences by way of diversity, equity, and inclusion. As an equal opportunity employer, we want to you bring your full self to work and feel appreciated for your contributions.

At WestJet, we welcome unique skills, experiences, and backgrounds - if you're passionate and excited about this role, we encourage you to apply even if you do not meet every single qualification in the posting. We are committed to inclusivity, equity, and accessibility in the selection process. If you require an accommodation during the recruiting process, please let our Talent Acquisition team know.

We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

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