Case Manager

Who We Are   At Litco Law, our reputation is built on decades of experience and a legacy of success in the personal injury field. We've been recognized as Calgary's Top Choice Injury Law Firm for 11 consecutive years, and we know that this kind of success only happens when you have amazing people on your team who are passionate about their work, the company, and their clients.      Our firm has deep roots in Calgary and Alberta, and we're committed to supporting both our clients and the communities we serve. Our extraordinary culture is at the heart of what makes us stand out – driven by a team of passionate individuals who work together to deliver the best possible outcomes for those who need us most.     By joining Litco Law, you will be part of an incredible team of passionate, purpose-driven people who believe in excellence and focus on doing their best work every day. Our core values guide everything we do and are reflected in how we interact with our clients, team members, and community.     Come meet our Case Management team here 

How You'll Make a Difference   At Litco Law, we've built a strong reputation over decades, offering our team the stability of a well-established firm with room to grow. We are passionate about delivering outstanding client service and continuously finding new ways to support our clients through their injury claims.    Case Managers oversee our client files and are responsible for maintaining high-quality client service while moving cases toward resolution or litigation efficiently and as quickly as possible. Our Case Managers are partnered with Client Care Specialists, who provide administrative and operational support. Our Case Managers frequently collaborate with lawyers, legal assistants, and other team members to enhance our firm's services and client experience. A key function of this role is to provide the highest level of client service and keep our clients happy – we want to deliver unforgettable client experiences and be known for our commitment to incredible client service.  You Will:

• Oversee client files starting from the initial meeting right through to the delivery of the cheque at the end of the file
• Find ways to make life easier for our clients and remove unnecessary stress whenever and wherever possible
• Decrease the average lifespan of a file, getting money into our client's pocket faster, and improving cash flow for the business
• Improve client satisfaction and maintain it at a high level, while managing a case load
• Educate our team on the "tricks of the trade" for communicating with external insurance adjusters
• Maintain high-quality relationships with insurance adjusters and defence lawyers to facilitate faster and fairer claim resolution
• Review client records and evidence and identify key information
• Complete quantum assessments and proposals on files
• Assist with obtaining instructions from clients and support settlement negotiations
• Find ways to eliminate waste from processes, reduce spending on disbursements, and ensure efficient and effective file management

Who You Are

• Demonstrate claims-management skills in a fast-paced, high volume work environment
• Have 1+ years of experience in Claims Adjusting for Bodily Injury or Casualty claims
• Are experienced working with everyday people
• Are a proactive and visionary thinker with a resourceful work ethic and strong analytical skills
• Are enthusiastic about office culture, and can easily build strong relationships internally and handle sensitive situations that require empathy, tact, and confidentiality
• Pride yourself on exceptional time management skills, and a high level of professionalism and discretion

What We Offer
 At Litco Law, we know that a caring team is a team that is cared for. Just a few of the perks of joining our team include…  
High-performance culture – You can be a dreamer, and you're not the only one. Thrive in our A-player community of high-achieving visionaries with a passion for finding ways to make a positive impact. Learning and development opportunities – We will support and invest in your evolution and improvement because we believe that exceptional people crave the opportunity to grow. Freedom and responsibility – We have a culture of freedom and responsibility, which means hiring talented people and then getting out of their way. We believe in trust and transparency, flexibility, recognition, and appreciation. Health and Wellness benefits – The well-being of our team members always comes first. Health benefits, a virtual employee assistance program, and a flexible health and wellness spending account are just a few of the ways we support our team. In-house book club – We get paid to read At Litco Law, we believe in rewarding our team members for investing time in their personal and professional development.  Flexibility – Yes, the rumours are true We offer unlimited paid vacation and a hybrid model for working remotely and in-office.      Check out our Careers website here to learn more.    We Are Growing Fast. Join Us.   
Joining our team means becoming part of something lasting. While the world of personal injury law is always evolving, Litco Law's core values of integrity, excellence, and community commitment have stood the test of time. We're here for the long haul, and we're looking for people who want to build lasting careers while making a real difference in clients' lives. In a legal landscape that's constantly changing, you'll have the chance to grow with us — while staying grounded in the stability and expertise that have made Litco Law a leader in the field.
Litco Law provides a home for the mountain climbers, dreamers, and hardworking people who want to make a difference in the world. We offer multiple locations, state-of-the-art technology to support our clients and team members, and a workplace culture like no other. Join us today.    

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