Communications & Design Coordinator

Summary

The Communications & Design Coordinator is responsible for elevating the Richmond Division of Family Practice's visual and written communications across all platforms. This position combines strong graphic design capability with excellent writing skills to create cohesive, compelling, and user-centred materials for internal and external audiences. The role includes developing brand-aligned digital and print assets, maintaining web, media, and email channels, and supporting program teams through clear, accessible, and engaging communication tools, in collaboration with the RDFP communications lead. We are a small team with a hands-on and collaborative attitude.

Key responsibilitIes

1. Design & Creative Development

• Produce high-quality visual assets for digital and print formats, including reports, brochures, infographics, social content, event materials, and recruitment campaigns.
• Maintain design standards and templates to ensure visual consistency across all RDFP programs.
• Support the production and publishing of the Annual Impact Report )
• Develop internal templates including business cards, letterheads, report templates, presentation decks and more
• Audit existing assets on Dropbox to create an organized library of communication tools.

2. Content Writing & Editing

• Write and edit clear, concise, and audience-appropriate content for web, newsletters, social media, and printed materials.
• Deliver information in an accessible language for audiences: physicians, clinic office staff, partners, and the general public.
• Support program staff by refining messaging and ensuring consistent tone and brand alignment.
• Help in doing quality assurance review of internal and external-facing collateral.

3. Digital Communications & Web Management

• Collaborate with the team to support planning, production and publication of content for RDFP websites, webpages, and resource portals, ensuring strong UX design principles.
• Utilize analytics tools (e.g., Google Analytics) to inform content updates and enhance user experiences.

4. Email Marketing

• Help produce and distribute bi‑weekly newsletters and bulletins to RDFP members (family physicians) and their medical office staff (MOAs).
• Monitor and edit content calendars to ensure alignment with seasonal needs, program priorities, and RDFP engagement strategies.
• Maintain and optimize Mailchimp audiences and templates.

5. Social Media & Public Engagement

• Help manage RDFP's LinkedIn presence, including content planning, visual design, posting, and analytics tracking.
• Ensure that all content supports organizational goals and reflects the brand's voice.
• Support with the planning and implementation of RDFP social media.

6. Stakeholder & RDFP Member Communications

• With the program and communication leads, serving as a point of contact for Division members, partners (Ministry of Health, Vancouver Coastal Health, Doctors of BC, etc.), and community stakeholders.
• Support marketing of family practice opportunities, supports, initiatives, and recruitment.
• Collaborate with partner communications and media teams on press releases and Richmond-based events, as required
• Distribute information in alignment with RDFP guidelines.

7. Event & Project Support

• Support on-site needs for RDFP events, including visual assets, signage, and registration materials.
• Deliver culturally safe, inclusive, and accessible materials across all communications.
• Lead or co-lead communications-related projects in alignment with the board's strategic direction.

Disclaimer: The tasks listed above indicate the general nature and level of work performed in this role. This document is not intended to be a comprehensive list of all duties, responsibilities, and qualifications required of employees in this position. The bulleted details are examples drawn from current work and are not intended to limit or restrict the tasks outlined in the job description.

WorkIng Conditions

• Full-time, temporary, office-based at 8100 Granville Avenue, Richmond, BC

• This is a temporary position to provide coverage during maternity leave. Employment will conclude upon the incumbent's return.

• Hours: Monday-Friday, 8:30 am – 4:30 pm with some early morning and evening meetings, as required

• Ability to travel to locations primarily in Richmond, including clinics, VCH service locations and community organizations. A valid driver's license and a reliable vehicle are required.

QUALIFICATIONS

• Bachelor's Degree in Communications, Graphic Design, Digital Media, Marketing, or related field.
• Minimum 3+ years in a communications, design, or content-focused role.
• Proficiency with Adobe Creative Suite (InDesign, Illustrator, Photoshop), Mailchimp, and web content management.
• Experience with layout design, brand development, digital content writing, and user‑centered design.
• Second language is an asset.

SKILLS

• Strong graphic design skills with an understanding of visual hierarchy and accessibility.
• Excellent writing and editing skills across multiple formats.
• High attention to detail and brand consistency are essential.
• Ability to take direction, multitask, organize, and meet deadlines in a fast-paced environment.
• Strong collaboration skills with the ability to work independently and with diverse teams.