Business Analyst

15 hours ago

Burnaby, British Columbia, Canada StarGarden Corporation Full time $60,000 - $90,000 per year

About the Role

We're looking for a full-time
Business Analyst
based in the Lower Mainland (BC) who thrives on learning, communicating, and translating complexity into clarity.

You'll join a small, fast-moving software company where curiosity is currency, and every week brings new puzzles—product features, customer workflows, and the elegant spaghetti of real-world business logic.

You won't be just "gathering requirements." You'll be the connective tissue between our product team, customers, support, and development. This role grows with you: as you learn our platform, you'll have opportunities to shape features, upgrade processes, and nudge the product forward.

What You'll Do

  • Work closely with customers to understand their needs, goals, and processes
  • Translate workflow and business problems into clear specifications or user stories
  • Support implementation projects: configuration, data preparation, testing, documentation
  • Collaborate with developers to refine features, edge-cases, and acceptance criteria
  • Investigate issues or unusual behaviour; unravel root causes with methodical curiosity
  • Contribute to product guides, onboarding flows, and internal reference material
  • Help improve the consistency, usability, and quality of our software and customer experience
  • Become a subject-matter expert on our platform (we'll teach you—there's lots to learn)

About You

  • Located in the BC Lower Mainland
    (role is remote/off-site but with the option for occasional meetups and travel)
  • Excellent attitude
    : adaptable, thoughtful, humble, steady under ambiguity
  • Strong intelligence and analytical ability
    : you enjoy puzzles, patterns, and workflows
  • Clear communicator
    : skilled at listening, summarizing, and explaining concepts in human-friendly language
  • Confident but not abrasive
    : able to speak up, ask questions, and disagree constructively
  • Feels at home switching between product, technical and customer behavioural contexts
  • Able to map processes, break down problems, and organize messy information
  • Self-directed learner who appreciates structure but doesn't require hand-holding
  • Experience in business analysis or software implementation is a bonus, not a requirement
  • Familiarity with HR, payroll, workflow, or enterprise systems is nice to have but not mandatory

Why This Role Might Fit You

  • You'd like to
    grow fast
    in a role with real ownership
  • You enjoy both people-work and systems-work
  • You like learning complex platforms and turning insight into guidance
  • You want to be part of a small, human-scale team where your work has immediate impact
  • You'd rather take on meaningful puzzles than sit through corporate theatre

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