Administrator

16 hours ago

Waterloo ON NL V, Canada Belfor Full time $40,000 - $60,000 per year

"Where dependable support meets exceptional service."

At BELFOR, we restore more than buildings—we restore peace of mind.

As a global leader in property restoration for over 70 years, we help people recover from the unexpected.

About BELFOR

BELFOR is a global leader in property restoration, helping families and businesses recover from fire, water, storm, and other disaster-related damage. We're dedicated to restoring properties and rebuilding lives.

Join a team that values excellence, teamwork, and your professional growth in a fast-paced, rewarding industry.

Position Overview

We are seeking a highly organized and detail-oriented Administrator to support our restoration branch. This role is central to daily operations, combining office administration, customer communication, claims processing, and project coordination. The Administrator will handle customer inquiries, enter new claims, update project milestones in internal systems, assist project managers with subcontractor quotes, and maintain accurate records in compliance with BELFOR policies. The ideal candidate is proactive, professional, and thrives in a fast-paced environment where accuracy and clear communication are essential.

What You'll Do:

  • Answer and direct incoming calls; provide excellent customer service.
  • Enter new claims in Encircle and the internal BELFOR Compliance System.
  • Update job milestones and dates
  • Assist Project Managers by obtaining and organizing subcontractor quotes.
  • Maintain accurate records, documentation, and compliance files.
  • Prepare invoicing files and verify insurance details and supporting documents.
  • Support general office operations and branch coordination.
  • Any other reasonable duties as assigned.

What You Bring:

  • High School Diploma/GED.
  • Strong administrative and organizational skills.
  • Excellent communication and attention to detail.
  • Proficient with Microsoft Office and Google Suite.
  • Customer service experience preferred.
  • Experience in restoration, construction, or insurance is an asset

Working Conditions

  • Due to the nature of our business, this position will work normal business hours but may be required to work in the evenings, on-call, or outside normal working hours;
  • Manual dexterity for keyboarding, repetitive tasks, and prolonged periods of computer use, demanding attention to detail and high levels of accuracy; and
  • Periodic travel may be required.

Why Join Us:

  • Competitive compensation package;
  • Comprehensive health, dental, and vision benefits;
  • Company phone and laptop provided;
  • Paid vacation and RRSP matching program;
  • Employee and Family Assistance Program (EFAP); and
  • Leadership development and industry-specific training and support.

| Restoring more than property Learn More

Accessibility Statement (AODA in Ontario)

BELFOR (Canada) Inc. is committed to providing a barrier-free work environment in concert with the provincial guidelines for accessibility (Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code, Ontario Only). As such, BELFOR (Canada) Inc. will make accommodations available to applicants with disabilities upon request during the recruitment process.

Human Rights Statement:

BELFOR (Canada) Inc. is an inclusive and equal opportunity employer. While we appreciate all applications, only those candidates selected for an interview will be contacted. We thank all applicants for their submissions

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