Customer Service Representative

3 days ago

Hamilton ON LE A, Canada Thos. R. Birnie & Sons Full time $40,000 - $60,000 per year


The Opportunity:

Are you a people person with a passion for helping others? We're looking for a full time Customer Service Representative to join our call center. As the first point of contact for our customers, you'll be a vital member of our team, ensuring every caller feels heard and cared for.

Key tasks include:
  • Answer incoming calls with a friendly and professional attitude
  • Convert incoming calls into scheduled service appointments
  • Make follow-up calls after recent service visits
  • Make outbound calls to membership customers to book annual services
  • Prioritize and coordinate service schedules
  • Keep customer database up-to-date with accurate information
  • Handle other admin tasks as needed

Job Type: Full Time

Job Location: Our Customer Service Representatives work in the office for each scheduled shift.

What We Offer:
  • Supportive and friendly office team environment.
  • Competitive wages.
  • Health & dental benefits.
  • RRSP plan with company match.
  • Culture building events.
  • Training and resources to help you learn and grow

What We Are Looking For:
  • Minimum two years of customer service experience, preferably in a call center environment.
  • Open availability. Our CSRs work rotating shifts.
  • Great communicator with the ability to connect and build positive relationships with customers and your team.
  • Detail-oriented with the ability to multitask.
  • Goal oriented.
  • Demonstrates a positive attitude and willingness to learn and grow. 
  • Customer service focused.


About Us:

Trusted for Over 100 Years
Birnie Plumbing & Drains, a family-owned business since the 1920s, brings four generations of plumbing expertise to every job. Founded on principles of quality and customer care, we're known for top-notch service, lasting solutions, and a commitment to excellence. Our licensed, insured plumbers offer upfront pricing, no-pressure sales, and flexible payment plans. Check us out by visiting our website:
Equal Opportunity Employer

Compensation: $ $25.00 per hour

Company History

In the 1920's John Birnie saw an opportunity in the newly developing city of Hamilton, Ontario, and started a sewer and cement business under the name of John Birnie Sewer and Cement.

The company earned a reputation for good work at a quality price and for caring about customers' homes. In 1946 Thos. Birnie (John's Son) took on the business and put it in his name and shortly thereafter his sons (Roy Birnie & Bob Birnie) soon followed him into the business. 

In 2000 the company was accidentally left out of the phone book and had to develop a strategy to help customers remember who to call in a STINKY situation, and that's where the phone number 5-Stinky came from.

In 2010 Roy and Bob's sons came into ownership with their dads, continuing the family legacy.

In 2025, in celebration of over 100+ years in business the company launched a new name and logo, paying homage to the company's history and dedication of service to the community.  To this day, the business is still owned and operated by the Birnie family and includes other members of the family and staff that have made their careers with us

Who We Are

Birnie Plumbing & Drains (formerly known as Thos. R. Birnie & Sons) is a family owned company that has been providing service to the Hamilton and Golden Horseshoe communities for 100 years. At Birnie Plumbing & Drains, we love what we do, and we believe in it. It's not just plumbing to us, it's also about people Our team is dedicated to enhancing the lives of the people we meet daily. When Thos R. Birnie passed away, the Hamilton Spectator wrote an article entitled "He didn't make customers, he made friends." His legacy continues on today

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