Implementation Specialist

1 week ago

Remote CAN, Canada Perseus Group Full time US$64,000 - US$96,000 per year

Implementation Specialist

 The Implementation Specialist works within the Professional Services Team (PSG) on specific software implementation projects in partnership with clients, advising them how to use Constellation Dealer Management System (DMS) Software products to meet their business objectives or overcome problems.

The Implementation Specialist is responsible for consulting with the customer to set up and configure the OPE software to improve efficiency in all areas of their business operations. This includes working with the customer to understand their current environment and business processes to identify gaps and challenges as they prepare the customer for the transition to the OPE DMS Software. Responsibilities also include training prior to deployment of the new application as well as post go live training.

Responsibilities:

  • Exercise of discretion and independent judgment with respect to matters of significance as related to the software implementation project

  • Setting up process review meetings

  • Analyze the customers business process and confirm interface requirements

  • Analyze the client's work process to determine the proper setup options for each module and configuring or customizing as needed

  • Coordinate the receipt and disposition of data files that need to be converted

  • Serve as the liaison between the data conversion engineer(s) and the Customer Analyze the client's work process to determine the proper setup options for each module and configuring or customizing as needed

  • Manage engagements through project management best practices against a defined project plan

  • Schedule, track and communicate client implementation milestones and training both written and verbally

  • Clearly communicate and set client expectations

  • Train client end users and administrators on software features, functionality, workflow, best practices and optimization as needed

  • Provide customized training on various modules of software as determined by the client

  • Create customized training materials as needed

  • Troubleshoot and resolve complex client issues during implementation

  • Follow up with clients in a timely manner

  • Conduct handoff to support meeting post implementation

  • This role requires up to 25% travel across North America, that will consist of visiting customers, tradeshows, conferences, and in person team meetings

Qualifications:

  • Minimum of 5 years of software implementation experience/prior consulting experience

  • Minimum of 5 years of experience in a technical support role/environment preferred

  • Experience with enterprise software implementations and/or previous experience as a Software Trainer

  • DMS experience with windows/Client Server/SQL platforms

  • Able to travel 25% when necessary across North America

  • Excellent customer-service skills

  • Comfortable and competent in a public speaking / training

  • Excellent communication skills

  • Minimum BS, preferably in an Accounting or IT related field

  • Accounting software experience a plus

FLSA Designation (US Only):

Exempt

Salary Range (US Only):

The estimated base salary range for this role in the United States is $64, $96,000.00 per year. For compliance with local legislation, and to provide greater transparency to applicants, we share salary ranges on all job postings regardless of the desired hiring location or whether the position is remote. The posted range is an estimate and reflects many factors which are subject to change. Final offer amounts may vary from the amounts listed above, based upon geographic location, candidate experience and expertise, and other relevant factors

Other Compensation (US Only):

This role will also be eligible for participation in a Company profit sharing bonus plan. Plan details will be provided to you upon hire

Benefits (US Only):

Full time employees will also be eligible for enrollment in a wide range of choices of benefits , including medical, dental, vision, basic life insurance, short/long term disability, 401(k) participation (with company match

Time off (US Only):

The Company provides a minimum of 10 days of vacation for new employees , sick time based on state requirements, 8 Company-paid holidays and 2 personal holidays per year.We recognize the value and importance of diversity and inclusion in our communities and in the workplace. We celebrate diversity and one of our goals as an employer is to create an inclusive work environment for all employees. We are an equal opportunity employer and do not discriminate against any employee or applicant because of race, religion, sex, sexual orientation including gender identity or expression, pregnancy, national origin, age, marital status, veteran status, disability status, or any other category or characteristic protected by law.Applicants with disabilities who would like to require a reasonable accommodation related to any part of the application process may contact us at NOTE: If an applicant is selected to receive a conditional offer of employment, and in accordance with applicable law, a criminal background check may be conducted before the offer becomes final and employment begins. Pursuant to the San Francisco Fair Chance Ordinance, and other applicable laws, we will consider for employment qualified applicants with arrest and conviction records.#LI-HP1#DealerGroup

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