Dispatcher, Customer Scheduling

• Work Location - Work From Home, if candidate is based outside of Ontario. If the succesfull incumbent is based in GTA, they will require to be in Brampton office 3 days a week 
• Department - Reactive Service
• Job Function - Administrative/Clerical/Office Support
• Employee Type - Contractor  Salaried
• Shift/Hours - Sunday to Thursday from 8am to 4pm for first 6 months, Monday to Friday days the reminaing 12 months 

***This is an 18 Month Contract, opportunity to be converted full-time 

Reporting to the Supervisor, Equipment Services Operations, the Planner, Reactive is responsible for overseeing the completion of reactive equipment activities in Sales Force. The primary function of this role is to enable the Fields Service Technicians by dispatching their activities while providing additional support to the field as required.

As a point of contact for Field Service, Coca-Cola Limited, the Customer Sales Solutions Centre (CSSC), and the customer, timely and effective communication is critical. The position will be responsible for handling inbound customer calls, resolving escalations, and responding to investigation requests.

• Oversee the dispatching of equipment service calls 
• Monitor the Dispatch Grid and backlog to ensure productivity and efficiency 
• Select outlets for service based on standard scheduling guidelines and include local considerations (Collective Bargaining Agreement.) in Technician workday 
• Accurately process and schedule Customer Service Tickets within designated milestones.
• Receive inbound emails and calls from the Technician or Field Service Supervisor
• Perform parts transfers or market searches for technicians (evenings and weekends)
• Act as a contact between CSSC and Field Service for escalations and investigation
• Report on equipment and service activities for key stake holders and other functional areas
• Oversee equipment service projects and initiatives
• Create Purchase Orders (POs) in SAP
• Process and audit Market Execution Partner (MEP) invoicing

• High school diploma required
• 1+ years of customer service experience required
• Strong communication by email, phone, in person
• Ability to work effectively in a team environment
• Proficient in Microsoft Office products; Outlook, Excel, Word, etc.
• Flexibility to work evenings, weekends, and holidays.
• SAP and Sales Force experience is an asset
• Knowledge of Canadian geography is an asset
• Bilingual (French/English) is required

About Us: Proudly Canadian and Independently Owned, We are Coke Canada

Coca-Cola Canada Bottling Limited is Canada's premier bottling company. We are an independently owned business encompassing over 5,800 associates, more than 50 sales and distribution centers, and 5 production facilities nationwide. For more information about Coke Canada Bottling, please visit

Important

All offers of employment at Coca-Cola Canada Bottling Limited ("Coke Canada Bottling") are conditional upon a successful background clearance obtained through our contracted third-party vendor. The standard clearance requirements depend on the position and may include some or all of the following: criminal clearance, employment verification, education verification and drivers abstract review. Please advise the Talent Acquisition team if you have any questions or concerns in regards to this once you are contacted for further consideration.

Coke Canada Bottling is committed to creating a diverse and inclusive workforce with several programs, policies and resources in place to support our people. For individuals requiring accommodations or support throughout the recruitment process please contact our Talent Acquisition Services team by calling or email