Director, Learning and Development

You're a Learning and Development Director.

We are seeking combined expertise in change management with hands-on instructional design and the ability to leverage technology and AI-driven tools in learning programs. This role will play a pivotal part in enabling organizational transformation, helping employees adapt to new processes, systems, and digital ways of working.

You will be both a strategic thinker and a hands-on practitioner—partnering with leadership to shape a forward-looking learning strategy while also rolling up your sleeves to create compelling, interactive, and impactful learning experiences. Using your knowledge of AI-powered training solutions, you will help drive innovation in how learning is delivered and sustained across the organization. Over the next 1–2 years, approximately 50% of your time will focus on supporting the company's shift to embed AI tools and mindset for the future success of the organization.

What are your responsibilities?

• Strategic Partnership:
  Collaborate with executives, People Team (HR), and business unit leaders to identify learning and change management needs that align with organizational priorities.
• Change Management Leadership:
  Design and implement change management strategies to support adoption of new technologies, business processes, and cultural initiatives, ensuring smooth transitions and high employee engagement.
• Learning Design & Delivery:
  Create and deliver end-to-end learning solutions—ranging from workshops, eLearning modules, and microlearning, to toolkits and guides—that address business challenges and upskill employees effectively.
• Technology & AI Integration:
  Leverage AI-driven learning tools, digital platforms, and emerging technologies to enhance learner engagement, personalize development pathways, build internal certification programs and increase scalability of programs.
• Facilitation & Coaching:
  Deliver highly engaging live and virtual training sessions and provide coaching to leaders and managers to build learning capability throughout the organization.
• Measurement & Analytics:
  Use learning analytics, employee feedback, and performance data to evaluate program effectiveness and demonstrate ROI, continuously refining learning strategies.
• Content Development:
  Build innovative content that is practical, hands-on, and adaptable for employees at different levels of digital literacy.
• Thought Leadership:
  Act as a subject matter expert in L&D best practices, change management, and the future of workplace learning, particularly in the context of digital transformation and AI adoption.
• Team Development:
  Mentor junior colleagues, share knowledge on instructional design methods, and champion a culture of continuous improvement and innovation.

What type of person should I be?

• 8+ years of experience in Learning & Development or Organizational Development, including at least 3 years in a senior or specialist role.
• Strong expertise in change management frameworks (e.g., Prosci ADKAR, Kotter's 8-Step Model, or equivalent).
• Proven track record of developing and delivering learning solutions, with familiarity in tech-driven organizational cultures.
• Hands-on experience with AI tools and learning platforms (e.g., adaptive learning systems, AI-enabled analytics dashboards, virtual learning assistants).
• Skilled in instructional design.
• Demonstrated ability to manage complex projects, balance competing priorities, and deliver results on time.
• Strong facilitation, coaching, and stakeholder management skills, with confidence in engaging both technical and non-technical audiences.
• Excellent communication skills, with the ability to distill complex concepts into accessible learning experiences.
• Experience building AI-powered training programs or piloting emerging technologies for workplace learning.

Why Join Us

• An opportunity to lead and shape strategic learning initiatives that directly influence the success of our organization.
• The ability to innovate and experiment with cutting-edge learning technologies and approaches, including AI-enabled solutions.
• A dynamic, collaborative environment where your voice is heard, and your expertise drives meaningful impact.
• Professional development opportunities and resources to continue advancing your career.
• A competitive salary and benefits package, with flexibility for hybrid or remote working depending on location.
• A culture that values curiosity, creativity, and continuous growth, where learning is not just supported but celebrated.

We are ChangeMakers

ChangeMakers is a leading independent agency specializing in building purpose-driven brands and strategies that make a meaningful impact. With deep roots in brand strategy, creative, marketing, communications, and Indigenous engagement, our team works across Canada and beyond to help organizations grow and thrive in meaningful ways.

An equitable employer

ChangeMakers is committed to advancing equity, diversity, and inclusion in all its forms—a commitment that enriches our company culture, the ideas we generate, and the quality of service we provide our clients. We strongly encourage applications from Indigenous communities, racialized communities, women, persons with disabilities, LGBTQ2S+ people, and other historically marginalized groups. If you require accommodation during the recruitment process, we will work with you to meet your needs in accordance with human rights and accessibility legislation. At ChangeMakers, we understand that the ideal candidate may not meet every single requirement listed above. If you have relevant experience and a strong interest in the role, we encourage you to submit your application. We welcome creative thinkers and people who bring diverse lived experiences to our team.