Current jobs related to General Manager - Calgary, Alberta - SE Health

JOB SUMMARY:

Reporting to the AB Director of Operations, The General Manager (GM) is accountable for the overall leadership, strategic direction, and operational success of the Home. Through effective management of people, resources, finances, and partnerships, the GM ensures the delivery of safe, high-quality, person-centred care, compliance with legislation and standards, and sustains the Home's long-term success.

The GM shall be a champion for continuous improvement, the development and maintenance of positive internal and external community partnerships and the maintenance of a safe and supportive working environment for all employees. The GM shall ensure that all operations are conducted in accordance with the Mission, Vision, and Strategic Plan for SE Health, as well as all Alberta legislative and regulatory requirements. This position is located at Millrise Seniors Living, located at Street SW, Calgary, Alberta. T2Y5B9:

JOB RESPONSIBILITIES:

Leadership/Administration

• Oversee the delivery of all services, including Clinical, Medical, Finance, Business, Hospitality, Building and Grounds Maintenance, and any other services provided by the Home.
• Ensure the provision of all appropriate administrative and support services, availability of resources, property management, safety, and security procedures, including oversight of Financial and Business services.
• Oversee and direct the overall achievement of Key Performance Indicators for the Home.
• Ensure daily, 24-hour Home coverage and ensure availability to respond to all emergency situations or urgent decisions that impact the residents and staff at all times.
• Ensure robust risk management, incident investigation, and legal compliance processes are in place and maintained.
• Evaluate and monitor the provision of service and resulting changes to improve service delivery.
• Lead and guide site-level strategic initiatives, including business development and occupancy growth.
• Monitor and act upon satisfaction surveys, quality-of-life metrics, and resident experience data.
• In collaboration with SE Health regional leadership, review and approve all Home specific procedures.
• Ensure effective management and record keeping systems are in place for the operation of the Home.
• Ensure the security and protection of residents, staff, and grounds at all times.
• Maintain confidentiality of all resident records and ensure that privacy legislation is always followed.

Quality, Safety & Care Excellence

• Direct Quality Improvement initiatives in accordance with the Continuous Quality Improvement (CQI) and resident safety program.
• Direct the Management team and all staff in the Home to meet designated standards of care, including the achievement of deliverables set out in legislation, regulation, standards, and requirements set out by Alberta Health.
• Ensure the Clinical team maintains accurate documentation to support performance results for Case Mix funding RAI submissions and required reporting.
• Identify gaps in services and develop or oversee the development of appropriate programs and services to meet identified needs.
• In collaboration with the Director of Care, maintain a positive working relationship with the Medical Director, ensuring residents receive consistent, safe and quality medical services.
• Lead the staff in the delivery of high-quality customer service, including responsive communication with residents, families, staff, volunteers, and stakeholders on all relevant matters.
• Lead initiatives to improve resident and family satisfaction, respond to complaints and feedback, and promote person-centred care models.
• Leverage data analytics, dashboards, and health information systems to monitor operational performance, quality metrics, and identify opportunities for improvement.
• Oversee and optimize the use of electronic health records, digital care planning, and other technology to support efficiency and care quality.
• Maintain up-to-date knowledge of developments and changes in best practices and legislation related to all aspects of site operations through consistent and open communication with the leadership team as well as external partners.

Workforce Strategy

• Provide oversight for recruiting, hiring, onboarding and retention of departmental leadership.
• Ensure the provision of staff orientation and education and promote staff development through effective supervision and ongoing support to meet established standards, policies and procedures, legislative requirements, and current Collective Agreements.
• Review master schedule to ensure alignment of budgeted/contracted care hours.
• Develop and implement annual 1:1/performance review plans and schedules.
• Conduct department and leadership succession planning and coaching.
• Monitor and follow-up on attendance management of the workforce to ensure effective controls and proper Human Resource administration.
• Liaise with Union/Collective Agreement negotiation and adherence to collective agreement(s).
• Support student placements.
• Support volunteer program.

Financial Management & Budgeting

• Formulate the proposed annual operating and minor capital budgets in collaboration with the Management team and Finance.
• Participate in and contribute to annual budget preparation, and monitoring/controlling of costs/delivery of Contracted Care Hours.
• Complete monthly fiscal reporting for each department, conduct variance analysis, and implement required changes.
• Ensure that all financial records are properly maintained and in compliance with the approved operational budget for the Home.
• Oversee the management of receivables from residents of the Home.
• Perform petty cash management and monthly reconciliation.
• Manage resident monthly billing in partnership with SE accounting.
• Authorize purchase requisitions and approve transactions within the approved budget.
• Oversee minor capital planning and expenditures related to legislative duty through corporate and Health Department supports related to ongoing maintenance and/or upgrading of the building and equipment.

Partnership and Community Relations

• Collaborate with external agencies, health system partners, and referral sources to enhance service integration and referral volume.
• Represent the Home in community events, marketing, public relations, and stakeholder forums.
• Ensure ongoing communication and collaboration with current partnerships (i.e. Alberta Health, Assisted Living Alberta, owner/funder, community vendors, etc.)
• Participate in site audits and be the consistent site contact for Continuing Care Health Services Standards (CCHSS), Accommodation Standards, Accreditation, etc.
• Provide regular site updates for residents and families
• Facilitate and participate in resident and family council meetings as SE representation

QUALIFICATIONS:

• Completion of post-secondary education in business or a related field, with a minimum of five (5) years of progressive senior leadership experience.
• Experience in accommodation management within continuing care or the hospitality industry.
• Background in Long-Term Care and working within a unionized environment considered an asset.
• Long-Term Care Certification, or a commitment to complete within one year of hire.
• Strong relationship-building and stakeholder management skills.
• Proven expertise in change leadership, organizational development, and communication.
• Demonstrated financial management experience, including budget planning and oversight.
• Experience in program and policy development and implementation.
• Knowledge of Human Resources practices and applicable employment standards.
• Excellent written, verbal, interpersonal, and presentation skills.
• Proficient in computer applications and digital tools.
• Ability to work a flexible schedule as required.

Why Join SE Health?

• Competitive Compensation – Enjoy a Total Rewards package including salary, benefits, pension, performance incentives, on demand pay, supportive housing and exclusive staff perks.
• Flexibility & Support – We offer a unique hybrid model with work-from-home options, flexible scheduling and an inclusive culture to help you thrive
• Meaningful Impact – As a Social Enterprise, your work directly supports improving lives across Canada. Your voice matters, and innovation is encouraged.
• Growth & Development – Access tuition assistance, training, and career advancement opportunities across our growing organization.

About SE Health

At SE, we love what we do. Every day, we bring hope and happiness to clients, homes, and communities across Canada. We treat each person with dignity and love, like our own family; we build empathy; and we do the right thing. We are always inspired to make a difference. As a not-for-profit social enterprise, we share knowledge, provide the best care, and help each client to realize their most meaningful goals for health and wellbeing. We are an inclusive workplace offering competitive pay, benefits, pension, and work life balance. We're a great place to work, and we hope you'll join our team.

In the interest of the health and safety of our patients/clients, employees, and the greater good of public health, SE Health requires those who wish to work for this organization to be fully vaccinated against COVID-19. Fully vaccinated means a person has received both doses of the COVID-19 vaccine, and it has been 14 days since the last dose.

SE Health is committed to the success of all its employees. If you feel you need accommodations because of illness or disability, please do not hesitate to contact the Talent Acquisition team at at your earliest convenience.