Settlement Worker – Cantonese and Mandarin Speaking

CICS is a not-for-profit organization and registered charity with a mission to empower newcomers in settling and integrating as contributing members of Canadian society through diverse, professional and innovative programs and services. We work to enable newcomers to fully integrate, participate and contribute to all spheres of Canadian society. Our success stems from our workforce culture-bound by three core values: Compassion, Inclusion and Collaboration.

Ref: 50-25/ Settlement Worker

Job Title: Settlement Worker – Cantonese and Mandarin Speaking

(contract until March 31, 2026)

Team/Unit: York Region Settlement

Location: MSWC, Newmarket Centre and various Welcome Centres in York Region

Hours: 35 hours per week; may work irregular hours, including evenings, Saturdays and some holidays

Salary: $49,085

Hourly: $26.97

Status: Unionized

Responsibilities:

· Provide information and support to newcomers and their families, through individual interviews and organization of group sessions, support group, or workshops on a wide range of settlement issues;

· Provide case management service and supportive counseling to newcomers and their families with complex needs;

· Provide needs assessment, information and orientation services to newcomers, to facilitate adjustment in the community and the settlement process;

· Provide one-on-one financial counselling and facilitate financial literacy workshops to support newcomers' access to benefits, tax filing and financial resources

· Plan and organize community tax clinics in collaboration with internal teams, volunteers, and external partners

· Facilitate access to needed services, resources, and referrals in the community by providing interpretation or translation where there are barriers due to language, culture, and race.

· Establish partnership and work with external organizations to provide service to newcomers and their families;

· Keep the team updated on all new information and be cooperative in maintenance of information by tracking government policies and community resources in order to effectively inform and refer clients;

· Respond to clients' enquiries in a timely manner and ensure accurate information is available to clients for accessing services and programs;

· Prepare and submit accurate and timely statistical and progress reports as required;

· Establish and maintain excellent working relationship and communication with internal and external groups;

· Recruit and train volunteers in supporting the planning and implementation of programs;

· Attend internal/external meetings as required and provide summaries to the manager;

· Carry out any other duties or tasks as assigned from time to time by the manager.

Qualifications:

· Canadian University degree or equivalent, in Social Sciences, preferably Social Work, and at least two years of related work experience;

· Good understanding of settlement and integration issues of newcomers in general;

· Excellent knowledge of government benefits and community resources for newcomers;

· Strong knowledge of financial literacy, including personal finance, budgeting, benefits access and credit management;

· Experience in income tax filing is considered an asset;

· Skilled in program organization and community outreach;

· Excellent communication, inter-personal and problem-solving skills;

· Proficiency in written and spoken English, as well as second language commonly used by clientele – Cantonese and Mandarin;

· Ability to work in a multicultural environment;

· Ability to work with Microsoft Office Suite;

· Willing to travel between community locations in York region;

· Valid Ontario driver license and use of car is a strong asset;

· A negative result in Vulnerable Sector Screening;

Resumes and cover letters are to be sent to CICS by email by November 05, 2026. Application should quote # Job #50-25 Settlement Worker (Cantonese and Mandarin) and address the covering letter to:

Hiring Committee, Centre for Immigrant and Community Services (CICS), 2330 Midland Avenue, Toronto, ON, M1S 5G5.

CICS is an equal opportunity employer. We provide accommodations during the recruitment process for persons with disabilities if required. This will be in accordance with the Accessibility for Ontarians Disability Act and Ontario Human Rights Code. We thank all those who respond to this posting. Only those selected for further screening will be contacted. Regrettably we cannot accept telephone inquiries.

Job Types: Full-time, Fixed term contract

Pay: $26.97 per hour

Expected hours: 35 per week

Education:

• Bachelor's Degree (required)

Experience:

• Social Work: 2 years (required)

Language:

• Cantonese and Mandarin (required)

Work Location: In person