Customer Service Representative

1 week ago

Brampton ON LT M, Canada KLN Full time $45,000 per year

Customer Engagement

  • Respond to customer inquiries promptly and courteously through phone, email, and live chat.
  • Address complaints and resolve issues to ensure a positive customer experience.
  • Build long-term relationships by providing excellent service and support.

Shipment Coordination

  • Monitor and track shipments using internal systems and provide customers with timely updates.
  • Manage exceptions such as delays, damages, or lost shipments with proactive solutions.
  • Partner with the operations team to achieve on-time and accurate deliveries.

Order Administration

  • Process incoming customer orders accurately within company systems.
  • Verify the completeness of order details to avoid discrepancies.
  • Coordinate cross-functionally to ensure smooth and efficient order fulfillment.

Data & Reporting

  • Record shipment and order data accurately in required formats (Excel, Master Airway Bills, etc.).
  • Maintain high data quality standards within company databases.
  • Generate and analyze reports to provide insights for operational and strategic decisions.

Revenue Growth Support

  • Identify upselling opportunities and convert inquiries into confirmed orders.
  • Recover cancelled or at-risk shipments through proactive customer engagement.
  • Work closely with the sales team to promote logistics solutions and company services.

Qualifications

  • Bachelor's degree or equivalent qualification (logistics, supply chain, or related field preferred).
  • Minimum of 1 year experience in customer service, logistics, or courier industry (preferred).
  • Strong communication and interpersonal skills, with the ability to work with diverse clientele.
  • Problem-solving mindset with solid analytical capabilities.
  • Proficiency in Microsoft Office (Excel expertise required).
  • Fluency in English, both written and spoken.

Job Types: Full-time, Permanent

Pay: From $45,000.00 per year

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • Paid time off
  • Tuition reimbursement
  • Vision care

Ability to commute/relocate:

  • Brampton, ON L6T 5M4: reliably commute or plan to relocate before starting work (required)

Experience:

  • Customer service: 1 year (preferred)

Language:

  • Mandarin (required)

Work Location: Hybrid remote in Brampton, ON L6T 5M4

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