Windows Desktop Engineer

2 weeks ago

Montréal QC HG L, Canada Apptad Inc Full time $60,000 - $80,000 per year

Job Title: Windows Desktop Engineer

Job Location: Local to Montreal, QC Job DescriptionResponsibilities:

  • Handle day-to-day incidents and requests arising in Desktop and Remote Access environments within SLA
  • Manage and complete assigned projects
  • Provide status reports on managed system
  • Work with end users and IT staff to analyze and resolve problems escalated by the Service Desk.
  • Must be willing to handle varying shifts – primarily night shift.
  • Provide support of Citrix remote access environment including off-hours maintenance
  • Manage Active Directory settings as they apply to the systems managed by the department
  • Support distribution of software using Altiris
  • Support patching of workstations, desktops and virtual workstations.
  • Support file and print services for end users
  • Support building cameras and management systems in several US sites
  • Support Appsense environment for workstations and Citrix
  • Support Antivirus and DLP systems

Qualifications we seek in youMinimum Qualifications

  • Graduate or postgraduate in Technology with Computers or Information Technology (IT) stream.

Preferred Qualifications/ Skills:

  • Strong Analytical and problem-solving skills
  • Ability to effectively interact with end users and IT staff in implementation of new functionality and solving problems
  • Strong written and verbal communication skills.

Capability to coordinate and execute projects assigned

  • Experience with batch scripting, VB and PowerShell as it relates to software implementation and workstation management
  • Experience supporting Citrix XenApp 6.5, 7.15 or higher
  • 3 to 4 years' experience supporting in Windows 10 and it's components:
  • Registry
  • Bit locker
  • Dot Net
  • MSI Installations
  • Experience with Microsoft Office 2013 and 2016
  • Support File and print services on Windows 2012 & 2016 Servers
  • Capability to coordinate and execute projects assigned
  • Ability to update and support Symantec Endpoint Protection, Lumens ion and Appsense
  • Capital Markets Domain knowledge is preferred.
  • Knowledge of Information Technology Infrastructure Library (ITIL), integration across Incident, Problem & Change (IPC) Management.
  • Basic understanding of IT infrastructure and troubleshooting.
  • Technical and system expertise in relevant IT workstreams.
  • Strong analytical and problem-solving skills.
  • Advanced troubleshooting, including the ability to delve in more complex issues, which require a deeper understanding of systems and applications.
  • Specialized knowledge in specific areas allowing them to tackle intricate problems.
  • Collaboration with L1 Support to provide guidance and share insights for ongoing issue resolution.
  • Strong problem-resolving abilities, communication skills (written and verbal), time administration and management, and the team partnership and collaboration.
  • Escalation to L3 Support in timely manner when challenges require an even higher level of expertise and/or experience.
  • Ability to effectively interact with stakeholders in implementation of new functionality and solving problems.
  • Strong communication skills (written and verbal).
  • Capability to coordinate and execute projects assigned. Basic understanding of IT infrastructure and troubleshooting.

Experience:

  • Four to five years (4-5) of relevant experience.

Job Types: Full-time, Permanent

Pay: $45.00-$46.00 per hour

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • Paid time off

Experience:

  • Active Directory: 3 years (required)
  • Outlook exchange: 3 years (required)
  • Microsoft Windows Server: 3 years (required)

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