Central Station Operator Dispatcher

2 weeks ago

Calgary, Alberta, Canada Pye-Barker Fire & Safety Full time US$18 - US$22

Make a difference, protect lives, and achieve your dreams. Build your career with the industry-leading fire, life safety and security company.

The Customer Service Representative will interact with the company's customers by addressing inquiries and resolving complaints. The position takes ownership of customer issues and provides complete end-to-end issue resolution by utilizing the resources available.

The compensation for the position is $ $22.00 per hour depending on experience. Must have availability for the following shift 3p to 11p. Weekend availability on a rotating basis is a must.

Essential Duties & Responsibilities: 

  • Must be able to answer 50 to 150 calls per shift.

  • Must be able to take calls involving fire alarms, police, fire, and EMS.

  • Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.

  • Ensures that appropriate actions are taken to resolve the callers' problems and issues.

  • Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.

  • Perform other duties assigned by management.

  • Must be able to work the following shift: 2nd shift: 3pm to 11pm.

Education/Qualification: 

  • Must have a minimum of two years' experience working in a customer service-related or call center environment

  • Ability to work well while multitasking

  • Excellent verbal and written communication skills

  • Strong critical thinking skills while problem-solving

  • Proficient skills in Microsoft Office, including Microsoft Word and Microsoft Excel

  • Adept at learning new software(s)

  • Adhere to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy

  • Must speak English

Other Duties:

  • Adheres to the Code of Conduct, Confidentiality Agreement, and Company Safety Policy.

  • Performs other duties as assigned.

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.

Benefits and Perks:

  • Excellent pay

  • Medical, dental, vision

  • Company paid life insurance

  • Company paid short-term disability

  • 401K with employer match

  • Paid vacation and company holidays

  • Training and Career Development

  • Company vehicle (if job applicable)

  • Immediate qualification for the ALL In Ownership Plan for all eligible full-time employees

Pye-Barker Fire and Safety is an Equal Opportunity Employer

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