PCExpress Department Manager
2 weeks ago
We're looking for Talented Passionate Leaders with a proven record of delighting customers and growing sales. As a Manager in one of our stores, you will have an immediate impact on sales and customer satisfaction.
Duties & Responsibilities:
Ensuring exceptional customer service is provided in a courteous manner to maintain our reputation for friendly, effective, and personalized experience;
Develop an understanding of best practices relating to Click & Collect Operations;
Be committed to maintaining operational standards;
Be accountable for departmental financial objectives;
Work with employees to improve productivity, engagement and retention;
Identify opportunities to reduce customer wait times upon pickup at store;
To schedule, direct, supervise and discipline department staff and train all new employees;
To be responsible for the opening and/or closing functions of the department;
To ensure the maintenance of equipment and the safety and sanitation of the production and back room areas, as per Company Policy;
To respond to any customer inquiries, requests, and complaints, ensuring courteous customer relations at all times;
Other duties as assigned.
Requirements:
Exceptional customer service skills and a talent for building customer loyalty;
Flexibility to work a variety of hours which include days, evenings, night shifts and weekends;
The ability to work in a fast-paced environment under pressure;
The ability to lead, coach and motivate employees;
Strong financial acumen to deliver outstanding business results;
A commitment to delivering consistent results, every day;
Previous retail, grocery retail or hospitality management experience is an asset.
If you want to join a fast-paced winning team and believe you can have an immediate impact, then we want to hear from you
Apply today
How You'll Succeed:
At Fortinos, we attribute our success to preserving our core values: super fresh foods, well‐trained staff, store cleanliness and above all, superior, friendly customer service. If that sounds like you, and you are open-minded, responsive to change and up to the challenges provided in a fast-paced retail environment, apply today.
We are committed to creating a diverse and inclusive workplace.
If you are contacted by us regarding a job opportunity or interview, please advise if you require accommodation.
NOTE: The Employer noted in this posting is an independently owned corporation ("Franchisee") which is licensed to use the "FORTINOS" trademark(s) by Loblaws Inc. Applicants hired by a franchisee will be employees of the franchisee. No employment or similar relationship will be created between the applicant and Loblaws Inc. or its affiliates.
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