Virtual Customer Service Representative

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IMPORTANT — PLEASE READ BEFORE APPLYING:

This is a high-expectation role.
Only apply if you meet
all
of the following core criteria
: at least 2 years' relevant experience, full professional setup (webcam, headset, reliable internet, computer), strong English communication, ability to work EST hours, etc. Applications that do not clearly demonstrate meeting these requirements will be eliminated without further review.

When submitting your application, you will be asked to
confirm (via checkbox)
that you have read and understood the
entire job description
, and that you meet every core requirement listed. If you do not meet them all, please
do not apply
.

Disclaimer:
This is a generic job description for the position stated below. Actual tasks and tools will be discussed further when you reach the initial interview stage. Please ensure you apply for the right job based on your location and experience. We prioritize people who can do this successfully

*Salary offered is competitive and will be based on the candidate's experience,qualifications, and the prevailing market standards in the country of employment.*

Customer Service Representative

We are looking for a reliable and empathetic Customer Service Representative to join our team. This role is focused on delivering outstanding support to clients by handling inquiries, resolving issues, and ensuring a seamless customer experience across multiple communication channels. The right candidate will have excellent communication skills, a problem-solving mindset, and the ability to stay calm under pressure.

This is a long-term opportunity with clear potential for career development and advancement.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, chat, or social media
• Provide accurate product/service information and resolve issues efficiently
• Process orders, forms, applications, and service requests as needed
• Escalate complex concerns to the appropriate team or supervisor while ensuring proper follow-up
• Maintain detailed records of customer interactions in the CRM system
• Monitor and track customer satisfaction to identify opportunities for service improvement
• Collaborate with internal departments to address customer needs and feedback
• Uphold company policies and maintain a professional, customer-first attitude

Qualifications:

• Minimum 1–2 years of experience in customer service or client support
• Strong written and verbal English communication skills
• Proficiency with CRM systems and customer support platforms (e.g., Zendesk, Freshdesk, HubSpot, or similar)
• Excellent problem-solving and conflict-resolution skills
• Ability to multitask, prioritize, and manage time effectively
• Positive, patient, and empathetic attitude when dealing with customers
• Self-motivated, proactive, and able to work independently or as part of a team

Technical Requirements:

• Reliable computer with at least 1.8 GHz processor and 4GB RAM (minimum)
• Main Internet Service Speed: at least 25 Mbps (wired connection preferred)
• Backup Internet Service Speed: at least 10 Mbps
• Working Webcam
• USB Headset with Noise Cancellation feature

Benefits (Philippines):

• Semi-monthly pay (every 5th & 20th of the month)
• 13th Month Pay
• 10 Paid Vacation Leave Days per year (with carryover)
• 7 Paid Sick Leave Days per year
• Paid Philippine Public Holidays
• Overtime Pay
• Health Insurance (HMO after 6 months)
• Paid training with retroactive salary (upon client placement)
• Job security and stability
• Career growth opportunities & performance reviews
• Fun and supportive remote work environment

Benefits (Kenya)

• Monthly pay (every 5th of the month)
• Statutory contributions (NSSF, NHIF, PAYE) as per Kenyan law
• 21 Paid Vacation Leave (per Employment Act)
• 7 Paid Sick Leave (per Employment Act)
• Paid Kenyan Public Holidays
• Health Insurance (HMO after 6 months)
• Paid training with retroactive salary (upon client placement)
• Job security and stability
• Career growth opportunities & performance reviews
• Fun and supportive remote work environment

Benefits (Other Countries)

• Monthly pay (every 5th of the month)
• Paid Vacation & Sick Leave (in accordance with local laws)
• Paid Public Holidays (based on local calendar)
• Health Insurance (if applicable, per region or company plan)
• Paid training with retroactive salary (upon client placement)
• Job security and stability
• Career growth opportunities & performance reviews
• Fun and supportive remote work environment

Please Note:

• Only qualified candidates will be invited for the next steps.
• To maintain a productive and transparent environment, we use a time tracking tool that includes screenshot monitoring during work hours. This helps ensure accountability and supports our commitment to high-quality, remote collaboration.
• We have other vacancies that might interest your friends & colleagues.

Apply now and take the first step toward building a long-term career with us

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