Full-Time Experienced Referral Coordinator

OUR COMPANY

Stratica Dermatology is a specialized dermatology practice that prioritizes excellent patient care. Our facility promotes overall wellness through dermatological services provided by experienced Dermatologist and General Practitioners with a specialization in skin.

PURPOSE

Stratica Dermatology is looking to add a full-time Referral Coordinator to our downtown Edmonton clinic. This position will perform Referral Coordinator duties, but will also be used to backfill the front reception when shortages present. The ideal candidate for this role is organized, fast with computers, and self-motivated. The individual is a good multitasker and thrives in a fast-paced environment.

REFERRAL COORDINATOR RESPONSIBILITIES

· Receive referrals electronically from referring clinics.

· Create patient demographic profiles in Juno EMR

· Call patients in a professional and friendly manner to schedule an appointment

· Implement appropriate tracking protocol for patients who are not reached via phone during the first encounter. Do appropriate follow-up to ensure confirmation of the appointment is reached before the appointment.

· Send out electronic communication to the referring provider to confirm receipt of referral and subsequent appointment booking.

· Confirm appointments that are still not confirmed for the next clinic day and ensure the doctors' schedules are full.

· Monitor cancellations closely to ensure prompt backfilling of openings.

· Send appropriate communication to the referring provider to keep them updated on the referral and booking status.

· Ensure referring provider information is accurate in Juno EMR and applicable patient profiles.

· Send out no-show letters to the referring provider should a patient not show up for the appointment.

· Bring forward improvements to the department and contribute to business optimization and referral generation.

· Perform other duties as requested by management and doctors.

MOA RESPONSIBILITIES

· Greet clients upon arrival and check them in for their appointment.

· Answer client phone calls

· Issue new patient intake forms and consent forms when needed.

· Run UVB light therapy treatments.

· Perform routine cleaning of UV booths and the administration area.

· Go above and beyond to meet client expectations.

· Support doctors and other health care professionals by performing necessary administrative tasks.

· Perform appointment bookings, reminders and follow-up calls.

· Manage Juno EMR patient information database.

· Accept client payments in a professional and confidential manner.

· Ensure the reception area is tidy and presentable, with all necessary stationery and materials.

· Always maintain a professional environment

· Participate in employee training and customer service training as needed.

· Educate patients on services provided at the clinic.

· Perform other duties as requested by management and doctors.

QUALIFICATIONS

· 1+ years of Referral Coordinator experience

· 1+ years of proven clerical or customer service work experience

· Proficient in Microsoft Office Suite programs.

· Excellent communication skills, both written and verbal

· Ability to work as a team and independently.

· Flexible availability, willingness to work weekends and evenings, as needed by the clinic.

· Possesses excellent time-management skills.

Please submit your resume and cover letter if you possess the experience we seek. Please note that only those selected for an interview will be contacted. We thank you in advance for considering Stratica Dermatology as your potential future employer

Job Type: Full-time

Pay: $18.00-$22.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• Paid time off
• Store discount

Experience:

• Referral Coordinator: 1 year (required)

Work Location: In person