Enterprise Network Support Professional

Job Description
In accordance with the Vision, Purpose, and Values, and strategic direction of the Vancouver Island Health Authority (Island Health), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Leader, Network Architect, Senior Manager, or Designate, the Enterprise Network Support Professional is responsible for designing, implementing, and supporting Island Health's data, voice, and video networks. The role ensures that network systems are reliable, scalable, and secure to support healthcare operations. The Enterprise Network Professional contributes to planning, deployment, and optimization of network infrastructure, aligning with Island Health's strategic goals.

This role works closely with leadership, cross-functional teams, and external partners, handling both tactical and strategic challenges. This role provides pivotal support, including on-call, that is deemed critical to maintaining network performance and availability, with a focus on proactive problem-solving and continuous improvement. The Enterprise Network Support Professional ensures compliance with privacy and security regulations while supporting a robust infrastructure that meets evolving healthcare needs.

Effective communication and a commitment to operational excellence are key to this role. The Enterprise Network Support Professional reflects Island Health's mission to deliver high-quality healthcare by ensuring the network remains stable and secure. Through mentorship and technical guidance, this role helps junior team members grow, fostering a collaborative and learning-focused environment.

QUALIFICATIONS:
Education, Training And Experience
A Cisco Certified Network Professional (CCNP) certification in Enterprise Networking and at least seven (7) years of progressive experience in the design, implementation, and support of data, voice, and video networks within a large-scale enterprise or healthcare setting. A Bachelor's degree in Network Engineering, Information Technology, or a related field is required. Experience working with Cisco Unified Communications, Catalyst switches, Nexus platforms, and advanced routing protocols (e.g., OSPF, BGP, EIGRP) is essential.

Candidates should also have a strong background in network security, including VPNs, firewalls, and access controls, with a demonstrated ability to ensure compliance with privacy and security regulations. Proven experience in collaborating with cross-functional teams and external vendors is required, along with familiarity with ITIL change management processes and network performance monitoring tools.

Skills And Abilities

• Expert-level knowledge of Cisco networking products, including Nexus, Catalyst, and ASR series, with hands-on experience deploying and managing complex network infrastructures.
• Advanced proficiency in configuring and optimizing routing protocols such as OSPF, EIGRP, and BGP, ensuring efficient traffic flow across internal and external networks.
• Demonstrated expertise in network performance monitoring, troubleshooting, and optimization using industry-standard tools, ensuring peak performance and minimal downtime.
• In-depth understanding of network security practices and healthcare privacy regulations (e.g., PIPEDA, HIPAA), with a proven ability to design and implement secure, compliant network solutions.
• Exceptional communication skills, capable of articulating complex technical concepts to both technical teams and non-technical stakeholders, ensuring clarity and alignment across the organization.
• Strong vendor management experience, including negotiating contracts, managing service delivery, and ensuring strict adherence to service-level agreements (SLAs).
• Proven leadership in cross-functional team environments, with the ability to drive technical discussions, influence decisions, and provide strategic direction.
• Highly developed organizational and problem-solving skills, with a meticulous attention to detail and a commitment to delivering high-quality, resilient network services.

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