senior director of transformation

2 weeks ago

Mississauga ON LH G, Canada The Pulse Way Full time $90,000 - $120,000 per year

Job Summary

We are seeking a dedicated and enthusiastic Concierge to join our team. The ideal candidate will possess a passion for providing exceptional customer service and ensuring a memorable experience for our guests. As a Concierge, you will be the first point of contact for guests, offering assistance with inquiries, Your ability to communicate effectively and manage time efficiently will be crucial in delivering outstanding guest relations.

Responsibilities

  • Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
  • Assist guests with check-in and check-out processes at the front desk. tation as requested by guests.
  • Handle guest inquiries and complaints promptly and professionally to ensure satisfaction.
  • Maintain up-to-date knowledge of local events, activities, and dining options to offer tailored recommendations.
  • Collaborate with other departments to fulfill guest requests and enhance their overall experience.
  • Uphold high standards of hospitality and professionalism in all interactions with guests.

Qualifications

  • Previous experience in hospitality or customer service roles is preferred; hotel or resort experience is a plus.
  • Bilingual or multilingual abilities are highly desirable to assist diverse clientele effectively.
  • Strong time management skills with the ability to prioritize tasks in a fast-paced environment.
  • Excellent phone etiquette and communication skills are essential for guest interactions.
  • A friendly demeanor with a genuine passion for providing outstanding guest services.
  • Ability to work flexible hours, including weekends and holidays as needed.
  • Knowledge of restaurant operations or experience in the food service industry is beneficial. Join our team as a Concierge and contribute to creating unforgettable experiences for our guests through your exceptional service skills

Job Type: Full-time

Pay: From $30.00 per hour

Expected hours: 40 per week

Education:

  • Bachelor's Degree (preferred)

Work Location: In person

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