Bilingual Customer Service Team Lead
1 week ago
Position:
Bilingual Customer Service Team Lead
Employment Type:
Full-Time
Location:
Toronto, ON
Start Date:
ASAP
Pay Rate:
$22/hr
Schedule:
Monday to Friday, 8:30 AM – 5:00 PM
Job Summary:
We are seeking a
Bilingual Customer Service Team Lead
fluent in English and French to join our team in Toronto. The ideal candidate will possess exceptional communication skills, strong leadership abilities, and a customer-focused mindset. This role involves overseeing daily team operations while ensuring excellent service delivery to our clients.
Key Responsibilities:
- Lead, support, and motivate the customer service team to achieve performance targets.
- Handle escalated customer inquiries and ensure timely and effective resolution.
- Monitor daily operations and maintain accurate records of team and client interactions.
- Provide coaching, feedback, and training to team members as needed.
- Collaborate with management to identify process improvements and enhance customer satisfaction.
Qualifications:
- Fluent in
English and French
(spoken and written). - Previous
team lead or senior customer service experience
preferred. - Strong communication, leadership, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Available to work full-time, Monday to Friday.
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