Bilingual Customer Service Team Lead

1 week ago


Toronto, Ontario, Canada Arrow Workforce Solutions Full time $115,200 per year

Position:
Bilingual Customer Service Team Lead

Employment Type:
Full-Time

Location:
Toronto, ON

Start Date:
ASAP

Pay Rate:
$22/hr

Schedule:
Monday to Friday, 8:30 AM – 5:00 PM

Job Summary:

We are seeking a
Bilingual Customer Service Team Lead
fluent in English and French to join our team in Toronto. The ideal candidate will possess exceptional communication skills, strong leadership abilities, and a customer-focused mindset. This role involves overseeing daily team operations while ensuring excellent service delivery to our clients.

Key Responsibilities:

  • Lead, support, and motivate the customer service team to achieve performance targets.
  • Handle escalated customer inquiries and ensure timely and effective resolution.
  • Monitor daily operations and maintain accurate records of team and client interactions.
  • Provide coaching, feedback, and training to team members as needed.
  • Collaborate with management to identify process improvements and enhance customer satisfaction.

Qualifications:

  • Fluent in
    English and French
    (spoken and written).
  • Previous
    team lead or senior customer service experience
    preferred.
  • Strong communication, leadership, and problem-solving skills.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Available to work full-time, Monday to Friday.


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