IT Support Specialist

3 days ago

Calgary, Alberta, Canada Luxuria Group Full time $60,000 - $90,000 per year

Luxuria Group is a growing, multi-divisional organization headquartered in Calgary, Alberta, with operations across Western Canada. Our diverse businesses rely on strong, secure, and efficient IT systems to stay connected and operate seamlessly.

We're seeking a skilled IT Support Specialist to help maintain and optimize the technology that keeps our operations running smoothly.

Reporting to the Corporate Operations team, the IT Support Specialist will be responsible for maintaining, securing, and optimizing Luxuria's IT infrastructure. This includes managing user accounts and systems, performing data entry and documentation, and ensuring reliable system performance through proactive maintenance and support.

Core Competencies

  • Communication
  • Teamwork
  • Problem Solving
  • Time Management
  • Accountability and Dependability
  • Flexibility
  • Ethics and Integrity

Key Responsibilities

  • Maintain and support the local domain server, Active Directory, and overall network environment
  • Create and manage user accounts, permissions, and workstation setups for new hires
  • Install, configure, and maintain key business applications including Sage 50, QuickBooks, Microsoft 365, and other operational tools
  • Troubleshoot and resolve hardware, software, and network issues (remote and onsite)
  • Perform accurate data entry and maintain up-to-date system records, configurations, and device logs
  • Develop simple PowerShell or batch scripts to automate recurring tasks and improve efficiency
  • Create and manage Group Policies (GPOs) to ensure security and consistency
  • Track hardware inventory, software licensing, and system backups
  • Collaborate with management to plan upgrades, optimize systems, and reduce downtime
  • Other related tasks as required

Requirements

  • 2+ years of experience in IT support or systems administration
  • Strong understanding of Windows Server, Active Directory, and domain environments
  • Experience with Mitchell systems (Repair Center, Connect) is a strong asset
  • Familiarity with Sage 50, QuickBooks, and Microsoft 365
  • Knowledge of Group Policy and basic scripting (PowerShell preferred)
  • Excellent troubleshooting, organization, and record-keeping skills
  • Self-motivated with strong communication and problem-solving abilities
  • Valid Class 5 License - travel between sites will be required

Why Join Luxuria Group?

  • Supportive, fast-paced environment with opportunities for growth
  • Exposure to a wide range of systems and technologies across multiple business divisions
  • Key role in keeping our teams connected, productive, and supported

________________________________________________________________________________

Luxuria is an equal opportunity employer. We embrace diversity and inclusion and are committed to providing equal opportunity. Embracing diversity, we ensure fair and equitable practices in our hiring decisions.

We thank all applicants for their interest; however, only those selected for interviews will be contacted.

Please Note: All applicants must be legally entitled to live and work in Canada.

HP

Job Type: Full-time

Expected hours: No less than 40 per week

Benefits:

  • Company events
  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Vision care

Experience:

  • IT support: 2 years (preferred)

Licence/Certification:

  • Class 5 Licence (preferred)

Willingness to travel:

  • 25% (preferred)

Work Location: In person

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