Customer Service Rep

At Modine, we are engineering a cleaner, healthier world. Building on more than 100 years of excellence in thermal management, we provide trusted systems and solutions that improve air quality and conserve natural resources. More than 13,000 employees are at work in every corner of the globe, delivering the solutions our customers need, where they need them. Our Climate Solutions and Performance Technologies segments support our purpose by improving air quality, reducing energy and water consumption, lowering harmful emissions and enabling cleaner running vehicles and environmentally-friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (USA), with operations in North America, South America, Europe and Asia. For more information about Modine, visit

Position Description
The Customer Service Representative position for Calgary and reports to the Global Key Account Manager. The CSR will provide an exceptional level of service to Customers related to the ordering and delivery of company products. The CSR must possess effective communication and interpersonal skills to accurately communicate order status and delivery commitments to all levels of the customer organization including management, administration, purchasing, service and production. The incumbent must also be prepared and willing to effectively communicate internal shortcomings to management, particularly where they make us non-competitive.

Key Responsibilities

• Processing New and/ or Repeat Orders:
• When orders are received and prior to order entry, the CSR will review and resolve issues such as pricing, delivery request inside normal manufacturing lead time and other issue that may occur. The CSR will process and enter the order. The CSR is responsible to address change order request and inform the customer accordingly.
• Shipping:
• The CSR will work with the customer informing them of delays in shipments including but not limited to production problems, purchase parts issues etc. The CSR will monitor order progress throughout the plant and relay this information when required to the customer. The CSR will monitor and relay information to the customer on new ship dates working with the customer on delivering the shipments conforming to the customer's needs, including but not limited to tracking information and any documents required.
• Scheduling:
• The CSR is responsible for making schedules weekly for customer, production team, shipping department and logistics company.
• Record Maintenance:

All relevant documents must be kept in a systematic, organized, and efficient way for quick reference, updating, or evaluation of activity.

Additional Duties

• Working close with inside logistics and outside logistics.
• Reporting quality problems to our Quality Department. This includes getting involved with the customer to get the problems corrected to the customer's satisfaction.
• Resolving invoicing problems.
• Becoming involved in credit problems.
• Various internal duties as needed and /or instructed by Supervisor.

In performing these duties, the CSR has contact with the following:

Internal Personnel

• Has daily contact with customers to support customer's needs.
• Has frequent contact with our purchasing department because of special purchased items required.
• Has daily contact with manager/supervisor on the shop floor.
• Has contact with dispatcher/group leaders on the shop floor.
• Has daily contact with shipping department.

Required Education & Qualifications

• High School education or associate degree required.
• 3-5 year experience in Customer Service.
• Demonstrates a strong commitment to delivering exceptional customer experiences by proactively addressing needs, resolving issues efficiently, and consistently striving to exceed expectations.
• PC proficiency, including Word, Excel, and ERP.

Modine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring.