QA Operations

Truthfulness | Fairness | Value | Loyalty

At Western Financial Group, we take pride in being one of Canada's largest insurance brokers. Our strength lies in our incredible team of over 2,200 dedicated professionals, spread across 180+ locations nationwide. Together, we create a supportive and collaborative environment that has earned us the recognition of one of Forbes Canada's Best Employers.

Discover a workplace where your well-being is a priority, and your contributions make a real difference. With competitive benefits, a strong community focus, and a commitment to work-life balance, Western is not just a place to work, it's a place to thrive

Join our team and experience the Western difference – where caring for our customers, communities and team members is our passion 

Quality Assurance (QA)  Insurance Operations (formerly IOC team)

Are you passionate about driving operational excellence and ensuring compliance across business processes? We're seeking a proactive and detail-oriented QA Operations Analyst to support our organization in maintaining high standards of quality, efficiency, and regulatory alignment.

Here is what a typical day looks like

• Identifying areas of process, control and security weakness, develop solutions, and monitor implementation of solutions for effectiveness
• Executing operations quality reviews and assessing company operations, process, compliance and other associated risks
• Discovering opportunities for improving business processes, based on review outcomes, to minimize risks
• Preparing and presenting quality reports of quality review findings and recommendations to senior leaders
• Ensuring past quality review recommendations are implemented in current processes
• Supporting compliance with government laws and company regulations
• Identifying key risk and control indicators for assigned review areas
• Detecting operational risks and making recommendations to manage threats
• Maintaining documentation for risk assessments and management of processes
• Partnering with business teams to evaluate and revise internal controls and operational procedures
• Liaising with internal stakeholders to gather data and review quality review findings, discussing identified issues as required
• Conducting benchmarking through research, analysis, and by liaising with other business partners to identify business processes

The value you bring

• Keen attention to detail
• Proven knowledge of Insurance products, either Personal or Commercial lines.
• Experience working in EPIC, SIG or AS400 an asset
• Excellent communication skills; professional, clear, and confident
• A self-starter mindset with a passion for learning
• CAIB/CIP an asset
• Proven experience working with Microsoft Excel with the ability to execute Pivot tables and v-lookups.
• Proven experience developing presentations in Microsoft PowerPoint.

Hours: Full-time, 37.5 hours per week

Requisition Number: 82338

Salary Range: $50,000 - $63,000

Location: Remote Canada

At Western, we prioritize the well-being of our employees and are committed to fostering an inclusive environment that values diversity within our communities. We strive to create a workplace that is accessible, equitable, and supportive, ensuring that all team members feel valued and can thrive in their roles. As an equal opportunity employer, we welcome applicants from all backgrounds, and we encourage individuals to apply even if their experience does not fully meet all the criteria listed.

If you need assistance or have questions about requesting reasonable accommodation, please feel free to reach out to us at any time during the hiring process by contacting our Talent Acquisition team at  or reviewing Careers Page on our website.

We value our employees and offer programs that enhance their lives. Eligible employees receive 3 weeks' vacation, 14 wellness days, company matching investment and savings programs, and 100% employer-paid group benefits.