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Systems Support Administrator IT Technical Services

2 weeks ago

Toronto, Ontario, Canada Unity Health Toronto Full time $60,000 - $90,000 per year

Unity Health Toronto, comprised of Providence Healthcare, St. Joseph's Health Centre and St. Michael's Hospital, works to advance the health of everyone in our urban communities and beyond. Our health network serves patients, residents and clients across the full spectrum of care, spanning primary care, secondary community care, tertiary and quaternary care services to post-acute through rehabilitation, palliative care and long-term care, while investing in world-class research and education. Join our team in our mission to continue to put patients and families at the centre of everything we do, in the role of Systems Administrator.

The Information Technology department performs an enablement and support role for Unity Health Toronto. It pursues a cooperative and collaborative approach with both management and staff to deploy information technology and systems that support research, education, administrative and clinical operations. The department supports the strategic goal of Continuous Quality Improvement as detailed in our Strategic Plan.

The Systems Support Administrator is a team player within the Technical Services team providing support for users accessing various Unity Health Toronto systems and services and assisting specialists with administration related tasks including: creation and manipulation of system accounts, mailboxes, MDM profiles (in on-premise and Office 365 systems), guiding end users through technical tasks and troubleshooting system problems as they arise.

Duties and Responsibilities

  • Performs accounts administration which includes creating, disabling and expiring users' Active Directory accounts within Active Directory and internal identity management systems;
  • Performs Office 365 account administration and license assignments;
  • Configure and reset multi-factor authentication for remote users;
  • Supports and troubleshoots detected issues with Citrix, MDM, mobile devices (iPhone and Android), Active Directory including permissions, authentication, groups, printing, remote access and Microsoft Exchange;
  • Works directly with end-users to assist and troubleshoot Microsoft Office/Outlook and mobile phone issues;
  • Works directly with end-users to setup and troubleshoot remote access issues;
  • Addresses tickets in the team queue in ServiceNow;

  • Maintains daily contact with customers for the resolution of Help Desk tickets;

  • Works with other members in the IT team to ensure problems are appropriately resolved, on a timely basis based on established SLA and to the customers' satisfaction

Qualifications

  • Three (1) to five (3) years experience in supporting a Microsoft based environment;
  • Strong communication skills and experience working directly with end-users to review and resolve technology problems;
  • Working knowledge of Microsoft Active Directory environment required;
  • Demonstrated flexibility and ability to adapt to change required;
  • Demonstrated strong analytical, organization, conceptual and decision making skills with the ability to work within a team environment required;
  • Demonstrated ability to explain complex concepts in simple terms required;
  • Demonstrated excellent verbal and written communication skills required;
  • Ability to communicate effectively with less technical employees and to collaborate with first point of contact support required;
  • High customer service standards required;
  • Ability to work in a constantly changing and fast paced environment required;
  • Ability to handle situations involving unplanned outages required;
  • Ability to function within a 7/24 environment required;
  • Well developed problem solving skills required;

High level of initiative and self direction required;

Unity Health Toronto is committed to creating an accessible and inclusive organization. We strive to provide a recruitment process that is barrier-free and in compliance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. We understand that you may require an accommodation at any stage of the recruitment process. When you are contacted, please inform the Talent Acquisition Specialist and we will work with you to meet your accommodation needs. We want to emphasize that all accommodation requests are handled with the utmost confidentiality, respecting your privacy and dignity.