Customer Advocacy Programs Specialist

7 days ago

Toronto, Ontario, Canada RLDatix Full time $90,000 - $120,000 per year

Global Community Programs Specialist | Marketing & Communications | Toronto | Hybrid

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We're searching for a Global Community Programs Specialist to join our Marketing & Communications Center of Excellence (Comms CoE) team, so that we can activate and amplify the voice of the customer through community engagement and advocacy. The Global Community Programs Specialist will lead global community initiatives and connect customer stories to our broader marketing and communications strategy to increase engagement, build trust, and support business growth.

How You'll Spend Your Time

  • Lead virtual engagement programs (AMAs, Office Hours, Use Case Exchanges) within our HUB Community to foster peer-to-peer collaboration and highlight customer success

  • Connect customer advocates with regional marketing needs such as case studies, speakers, awards, and reviews in order to build a scalable advocacy pipeline

  • Curate and package customer stories and insights to inform both regional marketing and global communication strategies

  • Collaborate with global and regional stakeholders to align on customer storytelling, governance, and community program needs

  • Measure community engagement and advocacy impact to inform strategy and demonstrate influence on growth, pipeline, and retention

What Kind of Things We're Most Interested in You Having

  • Prior working experience in community management, customer advocacy programs, or communications role

  • Proven success in designing and executing scalable community or advocacy programs

  • In-depth knowledge of stakeholder management and customer storytelling

  • Sincere interest in working both strategically and tactically

  • A knack for working collaboratively with global teams and cross-functional partners in a fast-paced environment

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix's commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don't hesitate to send a note to

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.

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