Manager of Clinical Services/Physiotherapist

Our clients are at the heart of what we do. The Manager of Clinical Services is a Physiotherapist accountable for creating a clinic environment that exemplifies CBI Health purpose, values and client promise. Reporting to the Area Manager, the Manager of Clinical Services is responsible for effectively coaching, mentoring, and engaging clinical and non-clinical team members while building and deepening partnerships in the community and maintaining a clinical caseload. The Manager of Clinical Services leads the clinic in delivering outstanding client experience and consistently leads and executes effective and efficient clinical programs, ensuring successful attainment of clinical excellence and associated business outcomes.

Take a look at what you'll do each day

• Foster and support clinic team with engagement in the community of local physicians and funders (WCB, Auto Insurance Adjusters and LTD); developing and nurturing relationships with stakeholders and organizations that refer patients to CBI Health
• Provide input into clinic business decisions, service delivery models and developmental opportunities for team members that align with key strategic goals 
• Coach, mentor, develop and performance manage team members through consistent use of PPD process, ensuring all team members understand their key accountabilities, perform to the expected level and have access to training and development resources
• Take an active role in onboarding activities of clinical and non-clinical team members to enhance creating a talent-rich and high-performing team with a focus on excellence in client experience
• Provide access to care through service provision (clinical) or contribute towards client experience and business initiatives of the clinic or the local area clinics (non-clinical)
• Set and deliver on clinic goals that align with the key strategic priorities and implement service delivery models 
• Monitor client care and outcomes through file reviews with clinical team and review of clinical practice indicators; ensure compliance to client data collection
• Lead the administrative team in schedule management to drive timely access to services and schedule discipline
• Provide strong leadership through effective people management and engagement activities that create an environment which draws and retains high-performing talent who live the values of CBI Health
• Deliver on service excellence by leading initiatives and ongoing attention to ensuring the clinic meets expected access and consistency of service delivery standards for all clinical services, while ensuring the team has the tools and training to deliver the best clinical outcomes
• Organize resources to solve problems and make tough decisions, while functioning independently as well as part of a team
• Work with clients to develop and implement individualized treatment plans, directed towards maintaining and enhancing their physical abilities, lifestyle and well-being
• Be responsible for managing and prioritizing clinical caseloads, and for the coordination and delivery of therapeutic services
• Participate in a collaborative care model providing holistic, comprehensive care to meet the needs of clients
• Promote positive relationships between clients, team members, funders and the community

Here's what you'll need to be successful

• A Physiotherapy degree
• Registration in good standing with the Nova Scotia College of Physiotherapists
• Experience in a private clinic/rehab setting
• A results-oriented, adaptable, well organized approach with the ability to function independently
• Sound written and verbal communication and multi-tasking skills
• The ability to provide employee development and coaching
• Enthusiasm for furthering your clinical and leadership skills through additional training

What CBI Health can offer to you

We are proud of our friendly environment, supportive leadership and the knowledgeable team members who make it all possible. That is why we do everything we can to show our appreciation. Our training, mentoring and education programs will provide you with opportunities for continued learning and support and guidance whenever you need it. At CBI Health, you will have the freedom to define your own career path through our many opportunities for growth and development.

Here's a look at our total rewards

• Up to a $10,000 signing bonus
• Continuous learning and skills development, including growth pathways to higher levels of leadership
• Training and mentoring from a national network of experts
• Competitive compensation with comprehensive benefits and rewards package, including group health, dental and vision benefits, paid 100% by the employer
• Excellent administrative support
• Flexible working hours and virtual care options

About Us

CBI Health is Canada's leading community healthcare provider, and our passionate team is at the heart of what we do. Every day, our 13,000 staff make a meaningful difference in our clients' lives as we live the core values that define us: heart, respect, reliability, teamwork and innovation. Along with mentoring and continuous learning opportunities to help advance your career, we are building a culture of inspiration, recognition and celebration for the meaningful work our team does every day, all across the country. Join CBI Health and find where your better begins. Learn more at

CBI Health is proud to be recognized by Deloitte as one of Canada's Best Managed Companies for the 15th year in a row. A huge thank you to all our team members, whose dedication, passion, and innovation have enabled us to achieve this recognition year after year.

CBI Health is committed to providing a diverse, equitable, and inclusive workplace where everyone feels safe and accepted as their authentic selves. We actively seek qualified candidates who share our commitment to equity and inclusion and contribute to the diversification of ideas and perspectives that help us innovate and provide the best possible care to our clients.

We welcome applications from all individuals regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristics that make each of us different.