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Business Systems Specialist
2 weeks ago
Let us welcome you home.Optima Living operates Independent Living, Assisted Living, Supportive Living, and Memory Care communities across Alberta and British Columbia. Our communities are among the best places to live in Western Canada.
Our Vision: For every person to feel at home.
This is truly supported by our credo, "Let us welcome you home." All of us here feel it is an honour to serve our residents and team members, and we advocate a people-centered approach where care, innovation, and community connection are at the heart of everything we do.
As the Business Systems Specialist, you will play a key role in managing and supporting Optima Living's suite of business-critical applications including Yardi, Dayforce, WelcomeHome CRM, and MaintenanceCare CMMS. You will ensure seamless system operations, secure user access, data integrity, and smooth integrations that empower our teams across all communities. This role combines technical expertise, collaboration, and problem-solving to enhance efficiency and reliability across our technology platforms.
Responsibilities
- Administer business applications including Yardi, Dayforce, WelcomeHome CRM, MaintenanceCare CMMS: user setup, role management, onboarding/offboarding, and access changes.
- Monitor and troubleshoot automated workflows and integrations between systems.
- Coordinate with external vendors for support, issue resolution, and system updates.
- Collaborate with IT service providers for technical dependencies (e.g., SSO configuration).
- Lead configuration updates and system expansion planning during acquisitions or new site onboarding.
- Enable new modules or features that can be implemented without external professional services.
- Ensure systems and processes adhere to SOX, PIPEDA, PHIPA (or other applicable provincial health information acts), OH&S, and other relevant compliance requirements for senior living care providers.
- Maintain audit trails and documentation for system changes and access controls.
- Design and manage integrations between business applications to streamline operations and data flow.
- Identify opportunities for automation and process improvement.
- Maintain system stability and ensure alignment with internal policies and external regulations.
- Develop and maintain SOPs and system documentation.
- Provide day-to-day user support and facilitate user training when needed.
- Generate regular reports and dashboards for leadership on system usage, compliance status, and operational metrics.
- Occasional travel to new sites or for project-related activities.
Qualifications & Experience
- Bachelor's degree in Computer Science, Information Systems, or related field.
- 5+ years of experience in enterprise application administration, preferably in healthcare, senior living, property management, or a related industry.
- Demonstrated experience administering ERP, HRIS, CRM, CMMS, or other business-critical enterprise applications.
- Ability to quickly learn and adapt to new systems such as Yardi, Dayforce, WelcomeHome CRM, and MaintenanceCare CMMS.
- Experience with user lifecycle management, role-based access control, and workflow automation.
- Familiarity with SOX, PIPEDA, PHIPA, OH&S, and IT governance frameworks.
- Experience with integration platforms or scripting tools (e.g., Power Automate, Python, PowerShell).
- Experience with Azure is preferred.
- Strong communication, problem-solving, and stakeholder engagement skills.
- Ability to work cross-functionally with vendors, IT service providers, and internal teams.
Why Join Optima Living?
At Optima Living, we believe our people are our greatest strength. We are committed to fostering a supportive and engaging workplace where every team member feels valued, empowered, and truly at home. When you join our team, you'll benefit from a comprehensive package designed to support your well-being, professional growth, and quality of life.
Competitive Compensation
Receive a market-competitive compensation package with pay progression based on your length of service and individual performance.
Health and Wellness Benefits
We offer employer-paid health coverage for you and your family, including vision care, dental care, paramedical services, travel insurance, and a health spending account, ensuring your health and peace of mind are a priority.
Career Growth and Development
We are committed to your professional journey. Enjoy opportunities for advancement, access to ongoing training, and educational programs designed to help you thrive in your career.
Financial and Life Support
Our robust benefits package includes an employer-matching RRSP program, life insurance, and access to our Employee and Family Assistance Program (EFAP), providing support for every stage of life.
Work-Life Balance
We understand the importance of time for yourself and your loved ones. Our team members benefit from generous vacation entitlements, paid sick time, and additional paid days off to rest and recharge.
Flexible Work Environment
We support productivity through flexibility. Our workspaces include ergonomic sit/stand desks and collaborative open-office designs. Enjoy flexible start and end times, as well as hybrid work options that allow you to perform at your best, wherever you are.
Team Culture and Recognition
At Optima Living, we strive to welcome you home. Our culture is built on mutual support, inclusion, and teamwork. As a member of our team, you'll take part in team-building activities, social gatherings, and community fundraising events. Through programs like our "Shining Star" Employee Recognition initiative, we celebrate your contributions and stay connected to our shared mission, vision, and values.
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