Order Entry Specialist

2 days ago

Burlington, Ontario, Canada Aztex Enterprises Full time $40,000 - $60,000 per year


Job description

  • Manage the day-to-day aspects of key accounts and ensuring everything is running smoothly and efficiently for all your orders.
  • Entering an order into the system, solving a problem during production, and communicating with the customer.
  • Communicate with customers, overseas vendors, and all departments at Aztex to ensure your orders are produced accurately and on time.
  • Respond and communicate customer complaint resolution issues and initiate contact with each customer on a weekly basis.
  • Resolve product or service problems by clarifying the customer's complaint
  • Determining the cause of the problem
  • Selecting and explaining the best solution to solve the problem
  • Expediting correction or adjustment
  • Following up to ensure resolution.
  • Provide administrative support when necessary process EDI orders, assist with RMA requests, check pricing & availability, provide tracking numbers, provide freight quotes, update backorders
  • Other tasks as assigned to help promote customer sales activity.

What will you bring to the table?

  • Minimum of 2 years of sales, customer service, or order entry experience
  • Experience working in a B2B environment is an asset
  • Strong Computer Skills (CRM, Microsoft Outlook, ERP)
  • Exceptional communication skills in both phone and email etiquette

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