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Field Service Engineer

2 weeks ago

Burlington ON LP C, Canada Gyptech Full time $80,000 - $120,000 per year

Our Equation for Success

Over the last 32 years Gyptech (Gypsum Technologies Inc.) has become a global leader in the design, construction, commissioning and servicing of wallboard equipment and plaster plants.

We believe: Innovation + Perseverance + Caring + Humility = Excellence

Our team of highly experienced management, engineering, operations and manufacturing professionals guarantees success through innovative design, manufacturing and a commitment to exceeding customer expectations. We have big plans for service growth and are on the lookout for the best talent to help make them happen.

What We Offer

The value of rewards our employees receive goes well beyond a regular pay cheque. We provide:

  • Competitive compensation
  • Company supported continuing education and opportunities for growth
  • Participation in developing industry-leading innovation with the freedom to be creative and take initiative
  • A collaborative organizational structure which encourages input and feedback from all employees
  • Casual work atmosphere and a flexible work schedule
  • Opportunity to travel and work on exciting and challenging global projects

What You'll Do

Gyptech is seeking a Field Service Engineer/Representative to join our team. The role travels to customer sites to bring Gyptech value directly to the customer with our OEM engineering, global supply and knowledge base as tools.

Your role will involve:

  • Deliver customer-focused solutions by leveraging Gyptech's value-added services, including OEM design, technical expertise, innovation, and comprehensive equipment history.
  • Generate sales opportunities through building and maintaining strong, trust-based customer relationships on-site.
  • Lead Gyptech site labor teams during service outages and/or provide technical advisement to customer or third-party crews to ensure successful completion of service work.
  • Take direct ownership of safety, quality, schedule, and cost/productivity performance for assigned projects.
  • Produce final service reports upon project completion.
  • Support regional service managers in preparing quotations and securing service work opportunities at customer locations.
  • Available for 24/7 technical support as required by customer and operational needs.
  • Extensive travel to customer sites as part of service delivery.
  • Managing workload to align with internal utilization goals.
  • Provide hands-on, on-site technical support as needed to maintain plant operations and minimize downtime.

This position is based remotely in within North America; however, it is primarily a field position with the requirement to travel to customer plants on a consistent basis.

What You Offer

  • Engineering degree or technical diploma (mechanical or controls). Alternately, a demonstration of equivalent experience (e.g. millwright, maintenance etc.).
  • Minimum 2+ years' experience in industrial or material handling equipment environments.
  • Wallboard manufacturing experience an asset.
  • Strong English communication skills.
  • Team player with a strong service mindset.
  • Experience with Microsoft Office suite, especially MS Excel.
  • Available to travel to a variety of different locations in North America and overseas.

Gypsum Technologies Inc. is an equal opportunity employer and we would like to thank all applicants for their interest. If you require accommodation of disability in the application or interview process please contact us. The application package is available in accessible format upon request.

A Bit More About Us

With offices in North America, Europe and South America, we have been responsible for supplying the equipment for the majority of new production volumes over the last decade. Our experience designing and commissioning equipment globally, means that we are prepared to meet the unique requirements presented by each of our customers. Our wallboard plants serve a variety of production capacities and surpass expectations of safety, quality and performance in any market.

For additional information on our organization, please visit