IT Technician Level 2

1 day ago

Vancouver, British Columbia, Canada Solulan Full time $60,000 - $90,000 per year

Technicien Informatique - IT Technician Level 2

Are you a bilingual (English/French) Level 2 IT Technician looking to join a dynamic, people-first managed services team?

You'll work 100 % remotely from British Columbia, providing bilingual support to business clients nationwide.

Solulan, fondée en 1999, est une firme d'experts-consultants en informatique, spécialisée dans l'intégration et l'entretien de systèmes informatiques. Dynamiques et ambitieux, nous sommes fières de contribuer au succès de centaines d'entreprises. Étant en pleine croissance, nous recherchons un Technicien(ne) informatique – niveau 2 dans l'ouest Canadien pour se joindre à l'équipe et contribuer à notre mission.

Profil Recherché :

  • Être actuellement à Vancouver, Edmonton ou Calgary.
  • AEC ou DEC en informatique et 3 ans d'expérience pertinente;
  • Connaissance avancée des environnements Windows;
  • Bonne connaissance d'Active directory et de virtualisation Hyper-V, VmWare;
  • Bonne connaissance des consoles d'administrations cloud Microsoft 365 et Azure
  • Souci de la qualité du service à la clientèle;
  • Forte capacité d'adaptation et d'apprentissage;
  • Sens de l'organisation et des priorités.
  • Posséder un véhicule et un permis de conduire valide
  • Bilinguisme Français/Anglais (Obligatoire)

Vos Responsabilités en tant que technicien Niveau 2:

  • Prise en charge des billets escaladés et des billets provenant des clients attitrés;
  • Effectuer des interventions sur le site des clients à l'occasion;
  • Résoudre des problèmes de niveaux supérieurs selon les procédures internes;
  • Assurer le support logiciel et matériel auprès des utilisateurs;
  • Procéder à la sauvegarde et à la restauration de données;
  • Installer, configurer et administrer des applications;
  • Effectuer l'escalade des incidents non-résolus au niveau supérieur;
  • Faire le suivi de l'avancement des requêtes auprès des clients;
  • Participer à divers projets;
  • Documenter les interventions et mettre à jour l'information dans nos systèmes.

Pourquoi travailler pour nous ?

  • Beaucoup d'opportunités d'apprentissage, d'évolution et de promotion.
  • Travailler avec les meilleurs outils technologiques
  • Possibilité de faire du télétravail
  • Salaire concurrentiel
  • Bénéficiez d'assurances et REER
  • Flexibilité d'horaire
  • Congés mobiles
Groupe Solulan ne fait pas de discrimination fondée sur la race, la religion, le sexe, l'orientation sexuelle, l'identité ou l'expression du genre, l'âge, le handicap, l'état civil, ou sur le statut d'un individu dans un groupe ou une classe quelconque autrement protégé par la législation applicable en matière de droits de l'homme.

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